Job Description
He is responsible for the overall performance of Non-Performing Loans (NPL) and Written-Off Recoveries, including exceeding monthly recovery targets, safeguarding portfolio quality, proactively addressing performance gaps, and fostering a high-performance recovery culture.
This role is for operators who think in numbers and manage by data, are obsessed with targets, run rates, and gap closure, can balance firmness with customer empathy, take extreme ownership and deliver results under pressure, challenge inefficiency and raise the performance bar, and move fast, act decisively, and execute relentlessly.
Responsibilities
Target Ownership & Run-Rate Management:
Deliver 100%+ of monthly NPL and written-off recovery benchmarks.
Translate monthly targets into weekly and daily run-rate expectations.
Identify deficits early and execute structured recovery sprints.
Performance Governance:
Implement daily performance report reviews.
Track PTP conversion rates, RPC rates, contactability, and agent productivity.
Reallocate high-value accounts to top performers when necessary.
Enforce strict accountability at Team Lead levels
Strategy & Continuous Improvement:
Design and execute data-driven recovery strategies.
Lead portfolio segmentation (balance-based, risk-based, behavior-based).
Improve PTP kept rates and reduce roll-forward rates.
Introduce structured incentive models to drive productivity.
Team Leadership & Capability Building:
Recruit, develop, and retain high-performing recovery talent.
Coach Team Leads to operate with discipline and urgency.
Build a performance culture where underperformance is corrected quickly.
Executive Reporting & Insight:
Provide sharp, insight-led reporting to executive management.
Forecast month-end outcomes based on real-time run rate.
Highlight risks to profitability early and propose mitigation plans.
Requirements
Mandatory:
HND or BSc in a relevant discipline.
Minimum of 10+ years' experience in Recoveries in Microfinancing
Proven track record of consistently hitting or exceeding recovery targets.
Strong analytical capability and data fluency.
Advantageous:
Experience in digital collections platforms.
Exposure to credit risk or portfolio analytics.
Experience managing >20 collectors.