Head Of Road Freight-Kenya at DHL

Customers


Identify and develop potential, sustainable customer relationships
Respond to customer enquiries / complaints
Lead in engagements and strategic customer interfaces with Key Account Contacts
Provide leadership in the areas of product and business development, resource utilisation, Country organization and strategic Industrial Project customer interfaces
Support and co-ordinate the development, implementation and localisation of key initiatives and programmes
Ensure effective pricing strategies are developed to sustain profitable growth.
Co-ordinate with different departments to deliver quality service to Industrial Project customers
Responsible for achieving Industrial Project Customer business targets
Develop sales motivation initiatives to keep high sales performance towards the annual business target.
Responsible for costs and cost structure and drives improvement measurements and actions
Ensure the development and maintenance of the Industrial Project customer database and its use for identification and segmented targeting of Industrial Project customers and prospects for DGF.
Share product knowledge and to provide internal support to subordinates
Facilitate and support country's efforts in maintaining healthy relationships with trade bodies and government agencies & authorities, including being an active subscriber or participant of global research agencies
Establish KPl's and obtain agreement & commitment from Country management
Provide guidelines and support for the implementation of programs such as security regulation to meet country mandated regulatory requirements
Carrier contact/negotiation (RFR) according to corporate policy and local requirements.
Stakeholders
Oversees the transport portal (Saloodo)
Carrier contract/relationship and performance management
Interact with commercial team (at country level) in terms of pricing
Defines, implements, monitors and enforces service and quality standards, in cooperation with product management (in Regional Office)
Responsible for EBIT result at country/country group level


Process


Defines, monitors and enforces targets to the operational units
Select and assigns key positions to reach targets
Analyses costs and cost structure of production on country/country group level, and derives improvement measurements and actions
Responsible for constant improvement and optimization of production means (cost management), e.g. make or buy.
Defines and implements ISO standards in line with corporate instructions
Responsible for operational management, Production sites, Traffic management, Technical support (buying, capacity etc.), Local purchasing on country/country group level for RFR according to corporate policy
Proposes IT needs
Responsible for Preferred Carrier adherence
Responsible for Operational KPl's


People Management


Determine organizations structure, roles and responsibility and performance targets for the function
Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness
Develop a team spirit and multitasking capabilities within the team
Plan, organise and direct an efficient and effective function Develop KPl's with team members and monitor individual performance
Conduct performance appraisal, including coaching.
Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets
Identify training needs and opportunities to develop a highly skilled functional department


IP Product


Manages and steers the IP (product) teams in the country Manages all country IP P&LS.
Develop and maintain strong existing Industrial Project customer relations and loyalty
Drives BD for IP in alignment with the Sales organization, e.g., aligns IP customer target lists, drives sales/ BD collaboration and aligns incentives.
To join Industrial Project customer meetings/sales visits (potential and existing) and present company capabilities.
To collect market profiling and Industrial Project customer/ competitor research & analysis activities to understand and identify market opportunities and challenges.
Integrates IP into overall country/regional BD efforts and solution design and supports respective customer BD efforts Represents and bundles all non AFR/ OFR products in country management team and is partner/ go to person for other IP country organization (if partnering is required) Informs himself and seeks to replicate successful business ideas from other countries/ regions
Develops IP and innovation community, actively innovates and incubates new ideas e.g., niche business in a country Is contact for and manages local implementation of global and regional product launches
Is contact for IP related Business Cases


Now, here is what we need from you!


Degree in business Management or a related field
Minimum 10 yrs in Logistics Industry
Minimum 5 years' experience in Product Management/ Value Added Services
Experience in management role
In-depth knowledge in the Logistics industry especially the Road freight product and forwarding business and understanding of Products/ Value Added Services
Proven success in a senior management role, with specific experience in selling to major global customers
Commercial ability, experience and thinking in customer centric x-product solution design Capability to innovate and implement new ideas
Strategic thinking skills
Excellent country and regional geographical knowledge for cross-border routings
Commercially astute with excellent business acumen
Presentation and facilitation skills. Excellent training skills
Market Intelligence. Outstanding Negotiation and interpersonal skills
Project Management. People Management skills
Strong Customer-facing and interaction skills
Excellent Communication skills - spoken and written.
Strong Leadership skills
Systematic problem-solving