About the Role
Reporting to the Group Director, Business Excellence, the Head of Technology Reliability oversees enterprise-wide operational service delivery, including Incident Management, Change Management, Service Desk, Monitoring, and 1st-Level Support.
Key Responsibilities
Enterprise Service Operations Ownership
Incident Management Leadership
Release & Change Management Governance
Service Desk & 1st-Level Support Oversight
In charge of Monitoring & Service Availability
Lead Disaster Recovery & Business Continuity
Service Performance & Reporting
Service Transition Governance from Build to Run
Align Service Operations with Enterprise Risk Management
Mentor and develop a high-performance team
Who We're Looking For
Qualifications
Master's degree in ICT or relevant degree
Relevant Certifications in Digital Transformation, Technology Leadership, Project Management and Service Operations
10 - 12 years' experience at a leadership level
Key Competencies
Strategic and design Thinking
Stakeholder Engagement & collaboration, Vendor & Partner Management
Customer-Centric Mindset
Change Management, Project & Product Management
Technology Fluency & Data literacy
Team Leadership & Talent Development
Business Process Re-engineering
Cybersecurity & compliance awareness
Communication & Presentation
Problem Solving & Adaptability
Financial Acumen & Business Case Development