To provide strategic leadership and oversight for the Company's Revenue Cycle Management operations, ensuring efficient electricity billing, revenue collection, payment channel optimization, customer care service delivery, and commercial service operations to enhance revenue assurance, customer satisfaction, and operational efficiency.
Job Requirements
Minimum Requirements
A Bachelor's Degree in Accounting, Finance, Business Administration, Economics, Engineering, or related discipline.
Master's degree and/or relevant professional certifications will be an added advantage.
Minimum of 10 - 15 years' relevant experience in revenue management, billing operations, customer services, or commercial operations within the power sector or related industry
Strong knowledge of electricity billing systems, payment platforms, revenue assurance, and customer relationship management.
Strong analytical, leadership, communication, and stakeholder management skills.
Skills & Competencies
Technical competencies
Strong knowledge of electricity billing systems, tariff structures, energy accounting, and revenue assurance processes
Proficiency in payment systems management, digital payment platforms, vending systems, and reconciliation processes
Excellent analytical and data interpretation skills with the ability to identify revenue gaps, trends, and improvement opportunities.
Strong financial management and commercial operations knowledge.
Customer relationship management and customer service excellence skills.
Strong problem-solving and decision-making abilities
Leadership and people management skills with the ability to lead, mentor, and develop high-performing teams.
Effective stakeholder management and relationship-building skills.
Knowledge of regulatory requirements and compliance standards within the power sector.
Project management and process improvement skills, including automation and operational optimization.
Strong negotiation and vendor management capabilities.
Proficiency in Microsoft Office Suite, business intelligence tools, ERP systems, CRM platforms, and billing applications.
Behavioral competencies
A highly analytical mindset with superb problem-solving skills.
Excellent negotiation skills
Attention to Detail
Change Management skills
Excellent written and verbal communication skills
Strong interpersonal skills
Strong managerial/administrative skills
Tenacity and Ethics
Planning and Time Management
Job Responsibility
Oversee end-to-end billing operations to ensure accuracy, timeliness, and compliance with regulatory standards.
Drive improvements in billing systems, tariff implementation, and customer account management.
Monitor billing efficiency and ensure prompt resolution of billing discrepancies by ensuring accurate energy accounting and reconciliation processes.
Supervise and optimize all payment channels, including banks, digital platforms, vending systems, POS, mobile applications, online payment gateways, and third-party collection agents
Ensure seamless integration and functionality of payment systems.
Monitor collection performance and drive initiatives to improve payment convenience and collection efficiency.
Implement Distribution Transformer (DT) / Feeders metering infrastructure towards efficient energy accounting.
Optimize the performance of AMI & IOT infrastructures.
Liaise with financial institutions and payment partners to improve service delivery and transaction turnaround time by ensuring proper reconciliation of customer payments across all channels.
Oversee customer care operations to ensure prompt resolution of complaints, inquiries, and service requests.
Develop and implement customer experience improvement initiatives and drive customer retention and stakeholder engagement strategies.
Ensure effective management of customer communication channels, including call centres, walk-in centres, digital platforms, and social media engagements.
Supervise commercial service activities, including meter-related services, account management, customer onboarding, and service activation/disconnection processes.
Ensure compliance with regulatory and operational procedures relating to customer services.
Drive process automation and continuous improvement initiatives within commercial operations.
Develop and implement controls to prevent revenue loss, fraud, and unauthorized energy consumption.
Conduct data analysis and performance reviews to identify revenue improvement opportunities.
Lead, mentor, and develop teams within Revenue Cycle Management functions.