Key Responsibilities
Technology Strategy & Leadership
Define and execute a multi-year technology roadmap aligned with business growth and scalability goals.
Translate business needs into technology solutions and digital initiatives.
Establish technology governance frameworks, standards, and policies across the organization.
Drive digital transformation initiatives across all business units.
Evaluate emerging technologies (AI, automation, cloud tools) for potential adoption.
Provide strategic advisory to executive leadership on technology investments and risks.
Develop and manage the technology budget, ensuring cost optimization and ROI.
Create a technology risk register and oversee mitigation strategies.
Automation & Process Optimization
Map and analyze end-to-end business processes to identify automation opportunities.
Design and implement workflow automation solutions across operations, finance, HR, and investment functions.
Deploy and manage RPA bots, low-code applications, and integration tools.
Standardize processes to ensure consistency before automation implementation.
Monitor and optimize automation performance, including error handling and exception management.
Measure and report efficiency gains, cost savings, and productivity improvements from automation initiatives.
Collaborate with departments to redesign workflows for maximum automation impact.
Build internal capability for automation adoption and user training.
Network Architecture & Setup
Design and implement secure, scalable, and high-performance network infrastructure across all office locations.
Oversee setup and configuration of LAN, WAN, VPNs, firewalls, and wireless networks.
Ensure optimal network availability, bandwidth management, and performance optimization.
Establish network standards, protocols, and documentation.
Manage network segmentation to enhance security and performance.
Lead expansion or redesign of network infrastructure to support business growth.
IT Infrastructure Management
Oversee the deployment and maintenance of core IT infrastructure including servers, storage systems, and cloud environments.
Manage on-premise and cloud infrastructure (e.g., AWS, Azure) to ensure scalability and reliability.
Ensure high system uptime and availability through proactive monitoring and maintenance.
Implement and maintain backup, disaster recovery, and business continuity plans.
Monitor infrastructure performance and implement upgrades as needed.
Hardware & Asset Management
Manage procurement, deployment, and lifecycle of IT hardware (laptops, desktops, servers, networking devices).
Establish and maintain an IT asset management system to track hardware usage and condition.
Ensure standardization of hardware across the organization for efficiency and supportability.
Oversee maintenance, repairs, and replacement of hardware assets.
Optimize hardware utilization and ensure cost-effective procurement strategies.
Network & Infrastructure Security
Implement and maintain network security measures including firewalls, intrusion detection systems, and endpoint protection.
Monitor network traffic for security threats, vulnerabilities, and breaches.
Enforce access controls, authentication protocols, and data protection measures.
Conduct regular security audits, vulnerability assessments, and penetration testing.
Ensure compliance with data protection policies and IT security standards.
Systems & Infrastructure Management
Oversee the selection, implementation, and integration of core business systems (CRM, ERP, PMS).
Ensure system interoperability through APIs and middleware solutions.
Manage cloud infrastructure, hosting environments, and system scalability.
Monitor system performance, uptime, and reliability, implementing improvements where needed.
Establish disaster recovery and business continuity plans.
Maintain IT asset management systems and ensure optimal utilization.
Oversee system upgrades, patches, and lifecycle management.
Ensure proper documentation of all systems, configurations, and processes.
Data Management & Reporting Enablement
Develop and implement data governance frameworks to ensure data quality, accuracy, and security.
Design and deploy automated dashboards and reporting systems for business units.
Integrate data across systems to create a single source of truth for decision-making.
Support advanced analytics initiatives by ensuring data availability and structure.
Define data standards, ownership, and access controls across the organization.