End Date: March 4, 2026
Core Responsibilities
Voice Estate Ownership
Assume full accountability for the design, deployment, optimization, and lifecycle management of all voice platforms.
Align voice services with organizational goals and unified communications strategy to maximize business value.
Identify opportunities for cost savings through vendor negotiations, platform consolidation, and process automation.
Technical Leadership & Team Development
Serve as the technical authority for all voice-related technologies and architectures.
Mentor and develop engineering teams, fostering a culture of continuous learning and technical excellence.
Define structured training programs and career development paths for voice engineers.
Service Delivery & Operational Excellence
Ensure high availability, reliability, and performance of voice services across the enterprise.
Implement automation for provisioning, monitoring, and troubleshooting to improve efficiency and reduce operational costs.
Oversee incident management, root cause analysis, and proactive maintenance strategies.
Security, Compliance & Governance
Apply security best practices across voice platforms, including encryption and authentication.
Ensure compliance with regulatory requirements and internal governance frameworks.
Conduct regular risk assessments and audits to maintain a robust security posture.
Security, Compliance & Governance
Apply security best practices across voice platforms, including encryption and authentication.
Ensure compliance with regulatory requirements and internal governance frameworks.
Conduct regular risk assessments and audits to maintain a robust security posture.
Integration, Collaboration & Stakeholder Engagement
Partner with business leaders and technology stakeholders to align voice and video initiatives with strategic objectives.
Integrate services with contact center platforms, hybrid collaboration tools, and cloud environments.
Ensure seamless interoperability with Microsoft Teams, Webex, Yealink endpoints, video conferencing systems, and other UC platforms.
Communicate effectively with stakeholders to influence decisions and secure buy-in for transformation initiatives.
Technical Expertise
Advanced knowledge of:
Session Border Controllers (SBCs) for SIP trunking and security.
LAN/WAN networking, QoS, routing, MPLS.
SIP protocols, RTP, and voice codecs.
Video conferencing technologies and protocols (H.323, WebRTC, video codecs).
Hybrid voice and video solutions combining on-prem and cloud.
Familiarity with automation tools for provisioning and monitoring.
Required Skills & Experience
10 - 15 years in voice/video technology roles, with at least 3 - 5 years in a leadership or specialist capacity.
Expertise in VoIP, SIP, SBCs, PBX systems, and video conferencing platforms.
Strong knowledge of networking fundamentals, QoS, MPLS, and security protocols.
Experience with Microsoft Teams, Webex, Yealink, and contact center technologies.
Proven ability to mentor and develop technical teams while driving cost optimization and stakeholder engagement.
Education
Bachelor's Degree: Information Technology