Job Objectives
The Head, Web Acquiring will lead and manage Payloft's online payments acquiring function, driving strategy, product performance, merchant growth, and operational excellence.
This role oversees all web-based merchant payment solutions, ensuring seamless onboarding, secure transaction processing, and strong revenue performance.
The ideal candidate will have deep experience in digital payments, merchant acquiring, fintech operations, and strategic leadership.
Duties and Responsibilities
Strategic Leadership & Planning:
Develop and execute the overall strategy for the Web Acquiring department in alignment with Payloft's business direction.
Identify market opportunities, emerging payment trends, and competitive landscapes to shape product and commercial priorities.
Drive initiatives to increase transaction volume, revenue, and market share.
Merchant Acquisition & Management:
Oversee the end-to-end online merchant onboarding process, ensuring speed, compliance, and operational accuracy.
Build and maintain strategic relationships with key merchants, payment partners, and technology vendors.
Implement merchant segmentation and targeted growth strategies.
Product & Technology Oversight:
Collaborate with Product, Engineering, and Compliance teams to develop and optimize web acquiring solutions (APIs, payment gateways, checkout products, plugins, etc.).
Ensure high system uptime, strong security standards, and improved user experience across all acquiring channels.
Lead innovation initiatives to keep Payloft ahead in digital commerce and payments.
Operational Excellence:
Establish and enforce efficient processes for transaction monitoring, fraud management, settlements, and dispute resolution.
Ensure adherence to regulatory requirements, including PCI-DSS, data security, and risk compliance.
Develop KPIs, dashboards, and performance metrics for continuous improvement.
Team Leadership & Relationship Management:
Lead, mentor, and grow a high-performing Web Acquiring team.
Collaborate cross-functionally with Risk, Finance, Engineering, Sales, Legal, and Support teams.
Represent the department in strategic meetings and stakeholder engagements.
Recruitment: Support HR in CV selection and review
Staff Attraction, Motivation and Retention:
Fill vacant roles within the department in a timely manner and provide opportunities for growth and development.
Provide training, mentorship, and upskilling programs.
Recognize and reward individual and team achievements and contribution.
Encourage open communication and feedback.
Give employees autonomy and ownership of their work to motivate them.
Foster a positive work culture that encourages collaboration, innovation, and creativity.
Regularly engage direct reports to understand their needs and concerns.
Foster a diverse and inclusive work environment that values different perspectives and backgrounds
Key Performance Indicators
As agreed from time to time based on business exigencies.
Job Requirements
Education: Bachelor's degree in Business, Computer Science, Marketing, or a related field (Master's degree or MBA is an advantage).
Experience: Minimum 10 years of relevant experience in fintech, digital payments, merchant acquiring, online commerce, or payment gateways. Post NYSC experience.
Key Competency / Requirements:
Knowledge/Experience:
Proven leadership experience managing teams and complex operational functions.
Strong understanding of online payments infrastructure: APIs, gateways, processors, fraud tools, settlement systems, and merchant lifecycle.
Working knowledge of payment regulations and industry standards (PCI-DSS, KYC, AML, etc.).
Excellent problem-solving, analytical, and communication skills.
Ability to drive commercial growth while managing operational risk.
Strong stakeholder management and negotiation skills.
Preferred Attributes:
Experience working in a fast-paced fintech environment.
Strong project management capabilities.
Knowledge of emerging payment technologies such as tokenization, alternative payment methods (APMs), recurring billing, and subscription management.
Skill / Competencies:
Strong interpersonal skills.
Excellent written/oral communication skills.
Strong analytical skills.
Organizational skills.
Confident negotiator and ability to close the right type of business deals at the highest level.