D
Health Coach at Discovery Limited
Discovery Limited
August 31, 2026
Full-time
On-site
Key Purpose
To effectively coach eligible members in various programs ensuring that:
The coaching program outcomes and objectives are achieved.
Members achieve sustainable health and lifestyle improvements in addition to their personal key objectives.
Key outputs
Applying various coaching techniques to allocated members to ensure program and personal goals are achieved
Building positive relationships to ensure successful outcomes
Effective planning and organizing of schedules and sessions to optimize program adherence and completion rates.
Assist members with benefi t navigation, referrals and activations to optimize benefi ts available to them under their scheme and non-scheme products.
Health and Lifestyle education, tracking and monitoring to achieve sustainable improvements.
Educate members on how to manage certain chronic diseases to avoid relapses, hospital admissions and disease progression with the necessary referral to the relevant health care professional and other therapeutic interventions.
Accurate tracking, reporting and capturing of coaching sessions.
Meeting set targets: productivity, quality, customer satisfaction scores.
Calling eligible members to enroll into the various coaching programmes
Keeping up to date with industry updates and developments
Applying professional verbal and written communication skills required through all coaching interactions with members.
Competencies
Written Communications: Is able to write clearly and succinctly in a variety of communications settings and styles; can get messages across that have the desired eff ect.
Self-Development: Is personally committed to and actively works on continuously improve him/herself; understands diff erent situations and levels may call for diff erent skills and approaches; works to deploy strengths; works on compensating for weakness and limits
Action Oriented: Enjoys working hard; is acti on oriented and full of energy for the things he/she sees as challenging; not fearful of acti ng with a minimum of planning; seizes more opportunities than others
Interpersonal Savvy : Relates well to all kinds of people—up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains eff ective relationships with customers and gains their trust and respect
Learning on the fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will tryanything to fi nd solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything
Time Management: Uses his/her time eff ectively and effi ciently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities
Qualifications and Experience
Clinical qualification accredited with a health professions body
Knowledge of DH and Vitality products, benefits, funding, and policy rules
Coaching experience advantageous
Excellent communication skills, written and verbal
Proficient in MS Excel, Word, PowerPoint
To effectively coach eligible members in various programs ensuring that:
The coaching program outcomes and objectives are achieved.
Members achieve sustainable health and lifestyle improvements in addition to their personal key objectives.
Key outputs
Applying various coaching techniques to allocated members to ensure program and personal goals are achieved
Building positive relationships to ensure successful outcomes
Effective planning and organizing of schedules and sessions to optimize program adherence and completion rates.
Assist members with benefi t navigation, referrals and activations to optimize benefi ts available to them under their scheme and non-scheme products.
Health and Lifestyle education, tracking and monitoring to achieve sustainable improvements.
Educate members on how to manage certain chronic diseases to avoid relapses, hospital admissions and disease progression with the necessary referral to the relevant health care professional and other therapeutic interventions.
Accurate tracking, reporting and capturing of coaching sessions.
Meeting set targets: productivity, quality, customer satisfaction scores.
Calling eligible members to enroll into the various coaching programmes
Keeping up to date with industry updates and developments
Applying professional verbal and written communication skills required through all coaching interactions with members.
Competencies
Written Communications: Is able to write clearly and succinctly in a variety of communications settings and styles; can get messages across that have the desired eff ect.
Self-Development: Is personally committed to and actively works on continuously improve him/herself; understands diff erent situations and levels may call for diff erent skills and approaches; works to deploy strengths; works on compensating for weakness and limits
Action Oriented: Enjoys working hard; is acti on oriented and full of energy for the things he/she sees as challenging; not fearful of acti ng with a minimum of planning; seizes more opportunities than others
Interpersonal Savvy : Relates well to all kinds of people—up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains eff ective relationships with customers and gains their trust and respect
Learning on the fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will tryanything to fi nd solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything
Time Management: Uses his/her time eff ectively and effi ciently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities
Qualifications and Experience
Clinical qualification accredited with a health professions body
Knowledge of DH and Vitality products, benefits, funding, and policy rules
Coaching experience advantageous
Excellent communication skills, written and verbal
Proficient in MS Excel, Word, PowerPoint