High-end Worth Sales Representative at Janta Kenya

Key Responsibilities

Sales and Client Relationship Management


Actively identify, approach, and secure high-value clients including senior executives, business owners, political elites, and affluent professionals.
Develop and maintain a detailed client database, regularly updating information on client preferences, purchasing history, and personal milestones.
Provide personalized service through dedicated client advisory, styling guidance, and proactive communication regarding new collections and special offers.
Schedule regular follow-ups post-purchase, managing client feedback, ensuring satisfaction, and generating repeat business.


Strategic Partnerships & Collaborations


Identify, negotiate, and maintain relationships with strategic partners, including luxury hotels, exclusive clubs, high-end restaurants, wellness centres, and complementary brands targeting similar demographics.
Develop and execute cross-promotion campaigns, referral incentives, and co-hosting of exclusive events to reach and acquire new clientele.


Event Management & Experiential Marketing


Plan, organize, and oversee exclusive events including fashion previews, private fittings, collection launches, and invite-only client gatherings.
Manage guest invitations, RSVPs, event logistics, coordination with suppliers/vendors, and ensure flawless execution.
Monitor event effectiveness, gather feedback, and optimize future events to continuously attract and engage target clients.


Loyalty Program & Customer Retention


Oversee the implementation and continuous improvement of "The Unmistakable Club" loyalty program to foster long-term customer relationships and incentivize referrals.
Regularly review membership engagement metrics and develop initiatives aimed at enhancing customer retention and satisfaction.


Market Intelligence & Reporting


Regularly track and analyse sales data, market trends, competitor activity, and client feedback.
Prepare detailed monthly and quarterly reports highlighting progress against sales targets, strategic partnership outcomes, and recommendations for improvement.


Qualifications and Skills


Bachelor's Degree in Business Administration, Marketing, Sales, or related fields.
Minimum of 3-5 years' experience in high-end sales, business development, or relationship management, preferably within luxury retail, fashion, hospitality, or similar environments.
Proven track record of cultivating high-value client relationships and achieving ambitious sales targets.
Exceptional interpersonal and communication skills, with confidence interacting with high-net-worth individuals, senior executives, and influential personalities.
Excellent event planning, organizational, and project management skills.
Strong negotiation and relationship-building capabilities.
Proficiency in CRM tools and data analysis.