HMIS Implementation & Operations Specialist at Apeiro

About the role


Support end-to-end implementation and post-go-live operations of the Hospital Management Information System (HMIS) across Level 5 and Level 6 public health facilities, ensuring smooth deployment, user adoption, and stabilization in line with MOH/DHA requirements and project go-live timelines.


What you'll do


Support facility-level Hospital Management Information System (HMIS) rollout activities, including site readiness assessments, master data preparation, system configuration, and cutover execution.
Coordinate and execute User Acceptance Testing (UAT) activities by preparing test scripts, managing defect logs, validating system fixes, and facilitating business sign-off.
Deliver end-user training, super-user enablement, and on-site floor support across clinical and administrative modules, including Outpatient (OPD), Inpatient (IPD), Pharmacy, Laboratory, Radiology, Billing, and Stores.
Provide go-live and hypercare support by performing issue triage, coordinating escalations to L2/L3 support teams, and maintaining daily issue logs and implementation status reports.
Support integration testing and validation activities involving SHA/SHIF workflows, eligibility verification, claims processing, and third-party systems such as Laboratory Information Systems (LIS), Radiology Information Systems (RIS/PACS), ERP platforms, and other healthcare applications.
Monitor and report implementation readiness using Go-Live checklists, show-stopper assessments, Go/No-Go criteria, and project risk registers, escalating issues to the Project Manager where necessary.
Support mock cutover exercises, dry-run activities, and data migration verification, including patient master records, item masters, tariffs, opening balances, and transactional data.
Assist in transitioning production support to the Service Desk, NOC, and SOC teams by preparing Standard Operating Procedures (SOPs), runbooks, knowledge base articles, and operational handover documentation.
Liaise effectively with hospital leadership, Ministry of Health (MOH), Digital Health Agency (DHA), implementation partners, vendors, and other project stakeholders to ensure successful project execution.
Prepare and maintain implementation documentation, including meeting minutes, action trackers, issue logs, risk registers, status reports, and project progress updates.
Monitor implementation milestones, deliverables, and key performance indicators, proactively identifying and escalating implementation risks.
Contribute to continuous improvement initiatives by identifying process optimization opportunities, documenting lessons learned, and recommending enhancements to HMIS implementation methodologies.


What we're looking for


Bachelor's degree in Health Informatics, Information Technology, Computer Science, Health Information Management, Nursing, Clinical Medicine, or a related field.
Minimum of 2 years' experience implementing Hospital Management Information Systems (HMIS), Electronic Medical Records (EMRs), or other digital health solutions within hospital environments.
Demonstrated experience participating in at least one end-to-end HMIS/EMR implementation, including system configuration, User Acceptance Testing (UAT), go-live, hypercare, and post-implementation support at a referral or high-volume healthcare facility.
Strong understanding of end-to-end hospital workflows, including patient registration, outpatient (OPD), inpatient (IPD), laboratory, pharmacy, radiology, billing, stores, and discharge processes.
Hands-on experience coordinating User Acceptance Testing (UAT), defect management, end-user training, cutover planning, go-live support, and hypercare activities.
Excellent stakeholder management, communication, and interpersonal skills with the ability to engage clinical, administrative, technical, and executive stakeholders.
Strong documentation skills with experience maintaining issue logs, project trackers, Standard Operating Procedures (SOPs), implementation reports, and knowledge transfer documentation.
Strong analytical, troubleshooting, and problem-solving skills with the ability to resolve implementation issues in fast-paced healthcare environments.
Ability to work effectively under pressure during critical implementation phases, including go-live windows, extended working hours, and weekend deployments.
Willingness and ability to travel extensively and be stationed at healthcare facilities during implementation, go-live, and post-implementation support phases.


Nice to have


Familiarity with Kenya's public health system structures (MOH, county facilities, SHA/SHIF);
Experience with HL7/FHIR interfaces or system integration testing.


Education


Bachelor's degree in Health Informatics, IT, Computer Science, Nursing/Clinical Sciences, or related field