Role Objective
Create a welcoming environment for guests by warmly greeting them, managing guest flow efficiently, and ensuring pleasant interactions to provide an excellent dining experience and maintain high client satisfaction.
Core Duties and Responsibilities
Greet guests as they arrive and assist with seating arrangements.
Inquire about special seating requests or preferences
Ask guests about seating preferences or special requests
Take reservations and manage guest flow during busy periods.
Maintain cleanliness in the front area, including door handles and windows.
Communicate effectively with restaurant staff regarding seating and guest needs.
Provide a friendly and positive presence at all times.
Bid guests farewell and encourage return visits.
Answer phone calls, handle reservations, and manage take-out orders when needed.
Ensure guests feel valued and attended to throughout their stay or visit.
Monitor table readiness and overall service flow.
Monitor the general atmosphere to make sure guests have a comfortable experience.
Job Specifications and Qualifications
Certificate/Diploma in Food and Beverage or Hospitality or related area.
At least 2 years Previous experience in hospitality, service experience
Proficiency in Ms Office Suite
Key Competencies
Customer-centric mindset and strong interpersonal skills
Patience, friendliness, and professionalism.
Ability to work in a fast-paced, dynamic environment.
Excellent organizational skills and attention to detail.
Flexibility and adaptability.
Teamwork and collaboration.
Professionalism and a positive attitude.
If interested in the position and meet the above requirements, kindly send your CV on or before 28th February 2026 to the email careers@emergeegressconsulting.com and indicate the position applied for in the subject line. Only shortlisted applicants will be contacted.Interviews will be done on rolling basis.