Key Responsibilities
Manage day-to-day hotel operations
Supervise hotel staff and department heads
Ensure high standards of customer service
Handle guest complaints and resolve issues quickly
Monitor room bookings, occupancy, and reservations
Prepare budgets and control expenses
Ensure cleanliness, safety, and maintenance standards
Coordinate with housekeeping, front office, food service, and security departments
Train and evaluate employees
Develop marketing and promotional strategies
Ensure compliance with health and safety regulations
Educational Requirements
Bachelor's Degree in Hospitality Management, Business Administration, or related field
Previous experience in hotel or hospitality operations is usually required
Required Skills:
Leadership and management skills
Excellent communication and interpersonal abilities
Problem-solving and decision-making skills
Customer service orientation
Financial and organizational skills
Ability to work under pressure
Knowledge of hotel management software