Housekeeping Manager at Accor

The Housekeeping Manager is responsible for ensuring the highest standards of cleanliness, hygiene, and presentation across all guest rooms, public areas, and back-of-house areas, while leading the housekeeping team to deliver exceptional guest experiences in line with brand standards.

Operational Management


Oversee daily housekeeping operations for guest rooms, public areas, laundry, and back-of-house spaces.
Ensure rooms and public areas meet cleanliness, presentation, and hygiene standards at all times.
Coordinate closely with Front Office and Engineering to ensure efficient room turnaround and maintenance reporting.
Conduct regular inspections and corrective actions to maintain quality standards.


People & Leadership


Lead, train, and motivate housekeeping supervisors, attendants, and public area teams.
Prepare duty rosters and manage staffing levels in line with occupancy.
Conduct performance appraisals, coaching, and disciplinary processes where necessary.
Promote a positive, respectful, and inclusive work environment.


Financial & Cost Control


Prepare and manage the housekeeping budget.
Control costs related to linen, cleaning supplies, amenities, uniforms, and laundry operations.
Monitor stock levels, prevent losses, and manage supplier relationships.
Implement efficiency initiatives to reduce wastage and improve productivity.


Guest Experience & Quality


Handle guest complaints professionally and ensure timely resolution.
Ensure compliance with brand standards, SOPs, and guest satisfaction targets.
Support VIP, long-stay, and special guest requirements.


Health, Safety & Compliance


Ensure strict adherence to health, safety, hygiene, and environmental standards.
Implement and monitor HACCP, infection prevention, and chemical handling procedures.
Ensure compliance with labor laws, fire safety, and security procedures.


Laundry & Linen Management


Oversee in-house or outsourced laundry operations.
Ensure linen quality, par levels, and inventory control.
Coordinate uniform issuance, repairs, and replacements.


Qualifications


Diploma or Degree in Hospitality Management, Hotel Management, or related field.
Minimum 5 years' experience in housekeeping operations, with 2 - 3 years in a managerial role.
Experience in a branded or international hotel environment is an added advantage.