Job Description
Ensure turnover of rooms quickly, in satisfactory timelines and efficiently
Ensure that Room Attendants work is accurate and up to the Fairmont standards.
Assignment of Room Attendants to rooms and tasks every day.
Responsible for maintaining the inventory of guest supplies.
Preparing of deep cleaning schedules for rooms and corridors and ensuring the implementation of the same by Room Attendants.
Ensure work is completed by entering each room to review the work and using the checklists provided and signing off at end of shift.
Recommend which Room Attendants deserve promotion, recognition as well as dismissals.
Fill in the Masteroll daily and maintain records of OT and special days worked by the room attendants.
Block rooms for advanced maintenance and cleaning programmes and communicating the same to the Assistant Executive Housekeeper.
Report defective machinery immediately to Engineering and Executive Housekeeper for follow up.
Handle cleaning priorities i.e. VIP, Make Up, Early Arrival, DND.
Manages the work supplies and consumables in line the budgeted amounts and ensure all Room
Attendants are well equipped with cleaning materials, amenities.
Communicates to the Guest in ample time about any delays in service delivery.
Liaise with Coordinator on any emergencies in the course of shift to include new traces, rooms that cannot be sold as expected, changes in allocations, guest requests and maintenance follow ups.
Ensure all Room Attendants are consistently well groomed.
Regular sit downs with Room Attendants to discuss progress, training plans as well as take disciplinary action when necessary.
Maintain posture; remain looking forward with attentive, pleasant and professional appearance.
Understand all room categories and lay out.
Comply with Hotel rules and regulations and provisions contained in the employment handbook.
Comply with company grooming and uniform standards
Comply with time keeping and attendance policies.
Actively participates in training and development programs and maximizes opportunities for self-development.
Contributes to the Housekeeping departmental meetings
Accurately and promptly fulfilling guest request.
Understands and anticipates guest needs.
Maintain high level of knowledge which will enhance the guest experience
Demonstrates a service attitude that exceeds expectations
Takes appropriate action to resolve guest complaints.
Maintains a high level of product and service knowledge
Demonstrate awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
Be aware of duty of care and adhere to occupational, health and safety legislation, policies, and procedures.
Performs any other duty as assigned.
Qualifications
Team focused
Action Oriented- Driving to achieve ambitious targets in an effective way
Passionate- About our guests and business partners to ensure their needs are met.
Championing change- Shows openness to new ideas and adapts readily to changing priorities.
Business savvy- Knowing what it takes to beat our competitors now and in the future as well as the keeping abreast with the changing world of hospitality.
Additional Information
Skills & Attributes
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Strong communication skills, both verbal and written
Dynamic can-do attitude
Presents a professional and polished appearance
Effectively deal with guests and other team members
Previous housekeeping experience highly preferred
Possessing the trait of being organized and multi-tasking
Ability to complete work within given deadlines
Maintain confidentiality of proprietary information and protect company assets
Physical Demands
This position requires the ability to focus attention on guest needs, remaining calm and courteous. Occasional standing, walking, lifting and carrying up to 20 lbs.
Perform other reasonable job duties as requested.