Housekeeping Supervisor
AccorHotel
Full-time
On-site
Nairobi Nairobi County Kenya
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
We are seeking a detail-oriented and efficient Housekeeping Supervisor to join our team. As a key member of our hospitality organization, you will be responsible for ensuring the highest standards of cleanliness and guest satisfaction while leading and motivating a team of housekeeping staff.
Oversee daily housekeeping operations, ensuring rooms and public areas meet our high cleanliness standards
Train, coach, and mentor housekeeping staff to deliver exceptional service
Create and manage staff schedules to ensure optimal coverage and efficiency
Conduct regular inspections of guest rooms and public areas to maintain quality standards
Collaborate with other departments to address guest concerns and improve overall guest experience
Manage inventory of cleaning supplies and equipment, placing orders as needed
Implement and enforce safety protocols and procedures
Address and resolve guest complaints promptly and professionally
Participate in continuous improvement initiatives to enhance housekeeping processes
Prepare and maintain accurate reports on housekeeping operations and staff performance
Qualifications
Degree or Diploma in Hotel/ Housekeeping Management or a related field
Proven experience as a Housekeeping Supervisor in a hotel or similar environment
Strong leadership and team management skills
Excellent organizational and time management abilities
Detail-oriented with a keen eye for cleanliness and presentation
Outstanding communication and interpersonal skills
Proficiency in using hotel management software and Microsoft Office suite
Ability to adapt to shifting priorities and work efficiently in a fast-paced environment
Knowledge of cleaning techniques, products, and safety protocols
Strong problem-solving skills and ability to make quick decisions
Customer-focused mindset with a commitment to delivering exceptional guest experiences
High degree of self-awareness and aptitude for self-improvement
Flexibility to work various shifts, including weekends and holidays
Physical stamina to perform tasks that may involve standing, walking, and lifting
Additional Information
Your team and working environment:
At Accor, we are Heartists! Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.
We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!
Our commitment to Diversity & Inclusion:
We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
We are seeking a detail-oriented and efficient Housekeeping Supervisor to join our team. As a key member of our hospitality organization, you will be responsible for ensuring the highest standards of cleanliness and guest satisfaction while leading and motivating a team of housekeeping staff.
Oversee daily housekeeping operations, ensuring rooms and public areas meet our high cleanliness standards
Train, coach, and mentor housekeeping staff to deliver exceptional service
Create and manage staff schedules to ensure optimal coverage and efficiency
Conduct regular inspections of guest rooms and public areas to maintain quality standards
Collaborate with other departments to address guest concerns and improve overall guest experience
Manage inventory of cleaning supplies and equipment, placing orders as needed
Implement and enforce safety protocols and procedures
Address and resolve guest complaints promptly and professionally
Participate in continuous improvement initiatives to enhance housekeeping processes
Prepare and maintain accurate reports on housekeeping operations and staff performance
Qualifications
Degree or Diploma in Hotel/ Housekeeping Management or a related field
Proven experience as a Housekeeping Supervisor in a hotel or similar environment
Strong leadership and team management skills
Excellent organizational and time management abilities
Detail-oriented with a keen eye for cleanliness and presentation
Outstanding communication and interpersonal skills
Proficiency in using hotel management software and Microsoft Office suite
Ability to adapt to shifting priorities and work efficiently in a fast-paced environment
Knowledge of cleaning techniques, products, and safety protocols
Strong problem-solving skills and ability to make quick decisions
Customer-focused mindset with a commitment to delivering exceptional guest experiences
High degree of self-awareness and aptitude for self-improvement
Flexibility to work various shifts, including weekends and holidays
Physical stamina to perform tasks that may involve standing, walking, and lifting
Additional Information
Your team and working environment:
At Accor, we are Heartists! Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.
We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!
Our commitment to Diversity & Inclusion:
We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.