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Houseman at Sun International
Sun International
September 01, 2026
Full-time
On-site
Job Purpose
The Housekeeping team will be responsible for providing services that support the delivery of the Hospitality Strategy and business objectives at the business unit, partnering with key stakeholders to create great customer experiences for guest visiting our properties; contributing to the growing of hospitality revenues, minimising wastage, achieving operational governance and service standards, and encouraging innovative solutions, in line with Sun standards and regulations.
The Houseman as part of the housekeeping team will be responsible for a range of activities ensuring the hotel is kept clean, sanitized and well-stocked with amenities.
This will include the stacking of trollies with clean linen and amenities, the removal of used linen to be laundered; the cleaning of windows in both rooms and public areas; assisting with the cleaning and moving of equipment and furniture in rooms and public areas, in line with Sun standards and regulations in order to provide a memorable and comfortable experience for guests while maintaining a friendly, professional attitude, addressing all guest queries politely and knowledgeably and providing superb customer service to our guests.
Key Performance Areas
Clean, dust and mop floors in the various public areas of the hotel by using a variety of equipment and supplies
Vacuum and shampoo carpets accordingly
Wipe down furniture, equipment and décor using appropriate cleaning materials
Empty dustbins and ashtrays and make sure that all trash is properly disposed off
Clean and wash down windows and ensure that they are dried properly
Wash down restrooms and ensure they are sanitized properly
Replenish soap, toilet paper, hand towels in bathrooms on a regular basis
Wipe down walls, doors and wall hangings using appropriate types of cleaners and cloth
Restocking toiletries and other items in guest rooms such as shampoo, conditioner, and lotion
Replacing light bulbs and cleaning windowsills, baseboards, and door frames
Providing guests with turndown service at night, which includes making sure that the room is ready for sleeping and that any requested items are available
Cleaning and sanitizing public areas such as lobbies, stairwells, lounges, kitchens, and conference rooms
Making up rooms that have been vacated by guests who have checked out of the hotel
Check all chemical levels and inventory for cleaning
Clean all soiled equipment items; and record any breakages
Comply with health, safety, hygiene and environmental regulations
Use and store operating equipment in line with specifications and safety regulations
Resolve or report on any anomalies to the required standards
Identify and report any maintenance issues identified
Report missing/found articles, damage or merchandise issues to the Assistant Housekeeper
Connect with all clients by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them, and ensuring respect at all times
Interact with clients and provide professional service standards and relevant solutions
Handle any complaints, requests and / or suggestions to resolution, escalating if necessary
Job Requirements
Education
Grade 12
Experience
Previous hotel-related experience desired
Work conditions and special requirements
May be required to work extended hours (including public holidays and weekends)
Must have manual dexterity
Physical mobility and stamina
Skills and Knowledge
Assuring Quality
Following Procedures
Responding with urgency
Informing & Communicating
Initiating Action
Maintaining Focus
Creating Customer Experiences
The Housekeeping team will be responsible for providing services that support the delivery of the Hospitality Strategy and business objectives at the business unit, partnering with key stakeholders to create great customer experiences for guest visiting our properties; contributing to the growing of hospitality revenues, minimising wastage, achieving operational governance and service standards, and encouraging innovative solutions, in line with Sun standards and regulations.
The Houseman as part of the housekeeping team will be responsible for a range of activities ensuring the hotel is kept clean, sanitized and well-stocked with amenities.
This will include the stacking of trollies with clean linen and amenities, the removal of used linen to be laundered; the cleaning of windows in both rooms and public areas; assisting with the cleaning and moving of equipment and furniture in rooms and public areas, in line with Sun standards and regulations in order to provide a memorable and comfortable experience for guests while maintaining a friendly, professional attitude, addressing all guest queries politely and knowledgeably and providing superb customer service to our guests.
Key Performance Areas
Clean, dust and mop floors in the various public areas of the hotel by using a variety of equipment and supplies
Vacuum and shampoo carpets accordingly
Wipe down furniture, equipment and décor using appropriate cleaning materials
Empty dustbins and ashtrays and make sure that all trash is properly disposed off
Clean and wash down windows and ensure that they are dried properly
Wash down restrooms and ensure they are sanitized properly
Replenish soap, toilet paper, hand towels in bathrooms on a regular basis
Wipe down walls, doors and wall hangings using appropriate types of cleaners and cloth
Restocking toiletries and other items in guest rooms such as shampoo, conditioner, and lotion
Replacing light bulbs and cleaning windowsills, baseboards, and door frames
Providing guests with turndown service at night, which includes making sure that the room is ready for sleeping and that any requested items are available
Cleaning and sanitizing public areas such as lobbies, stairwells, lounges, kitchens, and conference rooms
Making up rooms that have been vacated by guests who have checked out of the hotel
Check all chemical levels and inventory for cleaning
Clean all soiled equipment items; and record any breakages
Comply with health, safety, hygiene and environmental regulations
Use and store operating equipment in line with specifications and safety regulations
Resolve or report on any anomalies to the required standards
Identify and report any maintenance issues identified
Report missing/found articles, damage or merchandise issues to the Assistant Housekeeper
Connect with all clients by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them, and ensuring respect at all times
Interact with clients and provide professional service standards and relevant solutions
Handle any complaints, requests and / or suggestions to resolution, escalating if necessary
Job Requirements
Education
Grade 12
Experience
Previous hotel-related experience desired
Work conditions and special requirements
May be required to work extended hours (including public holidays and weekends)
Must have manual dexterity
Physical mobility and stamina
Skills and Knowledge
Assuring Quality
Following Procedures
Responding with urgency
Informing & Communicating
Initiating Action
Maintaining Focus
Creating Customer Experiences