Key Responsibilities
Front Office & Reception Management
Supervise and develop a team of receptionists and cleaners, ensuring consistent service excellence and adherence to company standards.
Manage the reception area to maintain a welcoming, professional atmosphere for visitors and clients.
Oversee scheduling, visitor management, and meeting room coordination.
Ensure smooth handling of correspondence, and courier services.
Office Administration & Facilities
Coordinate day-to-day office operations, including vendor management, maintenance, and supplies procurement.
Uphold high standards of office presentation aligned with corporate branding and culture.
Manage office space planning, workstation assignments, and seating arrangements.
Collaborate with Finance, HR, Legal and IT departments to ensure seamless support for staff and operations.
Support office health, safety, and compliance processes.
Team & Stakeholder Coordination
Build and maintain relationships with vendors, service providers.
Serve as internal liaison for staff inquiries related to office logistics and administrative procedures.
Organize internal events, client meetings, and company functions, ensuring each is executed efficiently and elegantly.
Management & Reporting
Oversee administrative budgets and assist in cost optimization initiatives.
Prepare periodic reports on office expenditures, maintenance schedules, and administrative projects.
Implement and monitor key performance indicators (KPIs) for reception and administrative efficiency.
What you will need:
Skills & Competencies:
Master's degree in Business Administration, Hospitality, or a related field.
Minimum 5 - 7 years of experience in office management or senior receptionist roles—preferably in banking, finance, legal or corporate services.
Proven supervisory experience leading administrative or reception teams.
Strong network and relationships within the finance or professional services sectors.
Exceptional communication, organizational, and interpersonal skills.
Proficiency in MS Office Suite, scheduling tools, and modern office management systems.
Discretion, professionalism, and a customer-first mindset are essential.
Leadership and team management
Professional presentation and demeanor
Problem-solving and decision-making
Attention to detail and follow-through
Stakeholder relationship management
Initiative and adaptability