Key Responsibilities
Recruitment & Talent Acquisition
Manage full-cycle recruitment including sourcing, screening, interviewing, and hiring
Develop and implement effective recruitment strategies to attract top talent
Partner with department heads to define hiring needs and develop Job Description s
Oversee onboarding to ensure seamless employee integration
Build and maintain talent pipelines and external recruitment partnerships
Employee Relations & Engagement
Act as the primary point of contact for employee concerns and inquiries
Facilitate conflict resolution and handle disciplinary processes where necessary
Conduct exit interviews and analyze trends to improve retention
Drive employee engagement initiatives and foster a positive workplace culture
Administer engagement surveys and recommend actionable improvements
Performance Management
Administer and continuously improve the performance management framework
Train and support managers on performance reviews and coaching
Monitor performance cycles and ensure alignment with business objectives
Support performance improvement plans and track outcomes
Report on performance metrics and insights
Learning & Development
Identify training needs through data analysis and stakeholder engagement
Coordinate training programs, workshops, and development initiatives
Manage the learning and development calendar and budget
Evaluate training effectiveness and recommend improvements
Support employee career development and succession planning
HR Compliance & Administration
Maintain accurate employee records in compliance with Kenyan labor laws
Ensure compliance with statutory requirements (NSSF, SHA, PAYE) in collaboration with payroll
Develop, update, and communicate HR policies and procedures
Manage leave and attendance tracking systems
Compensation & Payroll Support
Collaborate with finance on payroll preparation and processing
Ensure accurate payroll data (new hires, exits, changes)
Administer employee benefits and handle related queries
Support compensation reviews and benchmarking exercises
HR Reporting & Analytics
Prepare periodic HR reports for management
Analyze HR data and provide actionable insights
Maintain HR dashboards and key performance indicators
Support HR budgeting and cost monitoring
Generate ad-hoc reports as required
Qualifications & Experience
Education
Bachelor's degree in Human Resource Management or a related field
Professional certification (CHRP or equivalent) is highly desirable
Membership with IHRM is required
Experience
Minimum 3 - 4 years of progressive HR Generalist experience
Proven experience in recruitment and employee relations
Experience in a fast-paced or tech-driven environment is an added advantage
Strong knowledge of Kenyan labor laws and HR best practices
Proficiency in HRIS and Microsoft Office tools
Core Competencies
Strong communication and interpersonal skills
Problem-solving and critical thinking ability
High level of confidentiality and professionalism
Strong attention to detail and organizational skills
Ability to build trust and influence stakeholders
Adaptability in a fast-changing environment