ROLE SUMMARY
The HR & Workforce Support Officer will support the development and execution of the company's recruitment, staffing, workforce support, and HR retainership operations.
This role is central to building structured people systems, supporting workforce coordination, and contributing to both internal and client-facing HR operations.
The ideal candidate should be organised, proactive, professional, and able to support HR systems development in a growing startup environment.
KEY RESPONSIBILITIES
Recruitment & Workforce Coordination
Coordinate recruitment activities, including sourcing, screening, shortlisting, and interview support
Assist with candidate assessment and workforce selection processes
Support onboarding and orientation activities for staff and candidates
Coordinate workforce deployment and staffing support activities
Assist with workforce coordination for client staffing engagements
HR Administration & Documentation
Maintain personnel records and HR documentation systems
Support development and implementation of HR systems, policies, and SOPs
Monitor staff attendance and workforce-related reporting processes
Maintain organised workforce databases and documentation records
Support confidential HR documentation and reporting activities
Employee Support & Performance Coordination
Support employee engagement and workforce support activities
Assist with performance tracking and workforce monitoring systems
Support HR retainership deliverables for client organisations
Contribute to the continuous improvement of internal people systems
Support professional communication across teams and workforce personnel
REQUIREMENTS
Applicants should possess:
Bachelor's degree in Human Resources, Business Administration, Psychology, or related field
Relevant HR certification preferred (CIPM or equivalent strongly preferred)
Minimum of 2 years relevant HR or recruitment experience preferred
Understanding of recruitment processes and HR administration
Strong documentation, reporting, and organisational skills
Strong communication and professional judgment
Ability to work effectively within a startup environment and contribute to building systems
CORE COMPETENCIES
Successful candidates should demonstrate:
Integrity and professionalism
Strong communication and interpersonal skills
Problem-solving ability
Initiative and systems-thinking mindset
Ability to manage confidential information responsibly
Alignment with structured, service-oriented operations
WORK ENVIRONMENT
This role is ideal for candidates who:
Enjoy building systems and processes
Are comfortable working in evolving operational environments
Can balance structure with adaptability
Are interested in long-term organisational growth and workforce development
Can work collaboratively across internal and external teams
PERFORMANCE EVALUATION
Performance will be reviewed based on:
Recruitment coordination effectiveness
Accuracy of HR documentation and reporting
Workforce coordination efficiency
Timeliness and professionalism of task execution
Contribution to operational system development
Ability to support client workforce engagements effectively