Your Purpose...
The HR Operations Manager is responsible for overseeing and optimizing all human resources operational functions across the organization at a national level. This role ensures efficient HR service delivery, compliance with labor laws, and alignment of HR processes with business objectives. Driving Efficiency, Compliance & Service Excellence
The incumbent will drive efficiently, compliance, service excellence and lead HR operations business as usual items including project deliverables, manage HR systems, and drive process improvements to enhance employee experience and organizational performance.
Your Duties and Responsibilities...
HR Operations Management
Oversee end-to-end HR operations including recruitment administration, onboarding, , benefits administration, and offboarding processes
Standardize HR procedures across all regions
Ensure efficient and consistent HR service delivery nationally
Manage the business as usual HR calendar
Manage monthly spend of HR Budget
Compliance & Governance
Ensure compliance with South Aftican Labour legislation and internal policies and practices.
Ensure maintenance of accurate employee records and HR documentation
Manage HR audits and ensure adherence to governance frameworks
HR Systems & Reporting
Oversee the implementation, optimization, and maintenance of HRIS and related systems
Ensure data integrity, reporting accuracy, and confidentiality
Develop and maintain a HR dashboard for executive reporting (monthly and quartley)
Provide HR analytics and insights to support strategic decision-making
Team Leadership
Lead, mentor, and develop the central HR operations team
Set performance objectives and monitor team effectiveness
Foster a high-performance and service-oriented HR culture
Process Improvement
Identify opportunities to streamline HR processes and improve efficiency
Implement best practices and continuous improvement initiatives
Drive automation and digital transformation within HR operations
Stakeholder Management
Partner with senior management, business functions and external vendors
Act as a key advisor on HR operational matters to Head of Departments in National Office
Manage Talent Acquisition within various business functions at a senior level, e.g. Head of Department and Functional Specialists.
Support Sales Talent Acquisition team with recruitment processes, compliance and recruitment activations
Manage relationships with external partners such as recruitment agencies, benefits partners, and other external partners
Employee Experience
Ensure a seamless and positive employee lifecycle experience
Address HR service issues and escalations
Support initiatives that improve employee engagement and retention
Our Minimum Requirements...
We can't live without… (Minimum Requirements)
Bachelor's degree in human resources or related field
Up to 4 years' experience in an HR operations management role
10 years + working within HR preferably as an HRBP or generalist
Experience managing HR teams
Strong Recruitment skills
Strong Project Management capability
Strong knowledge of South African labour legislation and HR best practices
Experience with HRIS systems
Proven experience in stakeholder management at a senior level both internal and external
Commercial acumen
We'd like you to have… (Attributes)
Exceptional level of integrity in managing sensitive confidential information
Strong people management skills
Apply structure and have strong organsational skills
Excellent problem-solving abilities
High attention to detail and process orientation
Strong communication and stakeholder management skills
Analytical mindset with ability to interpret HR data
Ability to work in a fast-paced, agile environment
Adaptability (must be able to adapt to a fast paced, changing environment)
Be curious (must be willing to succeed, seek opportunities to learn and grow)
A commitment to changing peoples lives for the better
The ability to work independently.
Trustworthiness (must always act in doing the right thing)
The ability to make decisions and take ownership and responsibility for the decision.
Closing Date 17 April 2026