HR Operations Specialist - SME Loans at PalmPay

We are seeking a hands-on HR Operations Specialist to support workforce management across our SME lending operations.
The ideal candidate has experience working with recruitment agencies or sourcing channels and is comfortable operating in a fast-paced, target-driven environment.


Key Responsibilities

Recruitment & Talent Pipeline Management


Drive hiring for sales, business development, and field roles
Manage recruitment pipelines across internal and external sourcing channels
Work with recruitment agencies, agents, and referral networks to ensure steady candidate flow
Track candidate progression from sourcing to onboarding


Onboarding & Workforce Coordination


Support onboarding processes to ensure smooth integration of new hires
Coordinate deployment of staff across locations based on business needs


HR Operations & Payroll Support


Track and monitor salary payments for field and sales staff
Support payroll coordination by ensuring accuracy of staff data and records
Maintain employee records and workforce data


Performance & Reporting


Track basic performance and headcount reports across teams
Provide insights on hiring gaps, pipeline status, and workforce distribution


Requirements


Bachelor's degree in HR, Business Administration, or related field
2 - 3 years experience in HR Operations and/or Recruitment
Experience hiring for sales or field roles is a strong advantage
Prior experience working with recruitment agencies or high-volume hiring
Basic understanding of payroll processes
Strong organizational and data tracking skills (Excel proficiency required)
Ability to work in a fast-paced, execution-driven environment