This is not a desk-warming position. The successful candidate will work directly alongside the franchisee, learning the inner workings of a dual-service delivery hub that handles both parcel logistics and restaurant food deliveries. Think of it as being groomed into a second-in-command, where your performance shapes the operation and opens the door to increased responsibility and a higher salary.
Minimum Requirements
Some tertiary education is advantageous, even partial studies
At least one year of supervisory or operations-related experience
Exposure to a courier, logistics, or food delivery environment is a strong advantage
Comfortable working with metrics, reports, and dashboards on a daily basis
Highly detail-oriented with the ability to spot problems before they escalate
A self-starter who can work independently and take initiative without being micromanaged
Reliable, with a strong sense of accountability, particularly around cash handling
Able to work flexible shifts to cover operational requirements up to approximately 6 or 7pm
Own transport is preferred, though company transport may be available for certain areas
Key Responsibilities
Oversee daily hub operations across both the parcel delivery and food delivery service lines
Monitor and manage driver availability, compliance, and performance against forecast targets
Ensure all drivers are uniformed, equipped with food bags, and fully compliant before every shift
Manage scheduling and shift planning in line with weekly order forecasts and driver requirements
Coach and engage with both full-time and part-time independent contractor drivers to maintain active participation
Oversee daily cash-up processes, reconcile balance sheets, and sign off on accuracy, investigating any discrepancies
Handle escalated customer complaints for both the parcel and food delivery service streams
Ensure team members are actively attending to customer complaints and resolving issues timeously
Communicate operational disruptions such as weather, route changes, or unforeseen events to the relevant teams
Monitor key operational metrics including OTIF delivery rates, offer acceptance, proof of collection and delivery triggers, and failure escalation management
Manage non-final delivery failure incidents including vehicle breakdowns, address failures, and late collections
Maintain compliance with SOP requirements for uniform standards, hot box usage, and vehicle presentation
Report hub status updates and escalate concerns through the correct operational channels