Job Purpose
This Human Capital Manager (HCM) is responsible for supporting the needs of business in all human capital matters, including implementing the human capital plans and programmes. The HCM supports and assists business in the attraction, development, and retention of top talent to deliver on the Bank's ambition. This role is specifically focused on the Bank's client-facing divisions.
Areas of responsibility may include but are not limited to
Operationalise and deliver on the Bank's HC strategy across the people value chain, including recruitment, training and development, retention, performance management, employee engagement, wellness and talent management
Be the HC lead for people-related projects in the business
Support and drive the talent acquisition strategy
Support the Bank team in establishing and achieving Employment Equity targets
Provide performance management support
Provide input to the organisational design of the division
Facilitate employee relations support and advice in line with central ER processes
Ensure that the Discovery culture and values are alive within the Bank and that employees are engaged
Promote employee wellness
Provide day-to-day HR support to the division
Identify and communicate people trends in various areas
Personal Attributes and Skills
A passion for people and people development
Knowledge of and exposure to HC systems
Understanding of client/contact centre operations
Ability to translate strategy into action
Exceptional problem-solving skills
Understands business strategy and dynamics
Strong written and verbal communication skills
Ability to deal with ambiguity and continuous change
Excellent leadership skills
Education and Experience
Relevant HR, Industrial Psychology or business-related degree is essential
Honors degree is preferred
At least 5 years' HC consultant experience in financial services with exposure to the full employee lifecycle
At least 3 years' HC experience in a client service/operations environment is essential
HC Experience in Banking is essential
Technical Skills or Knowledge
A passion for people and people development
Knowledge of and exposure to HR systems
Operational focus with good attention to detail
Ability to translate strategy into action
Creative thinker with the ability to operationalise innovation
Exceptional problem-solving skills
Understands business strategy and dynamics
Strong written and verbal communication skills
A passion for personal development and growth with high learning potential
Ability to deal with ambiguity and continuous change