The Human Resource & Administration Officer plays a central role in supporting all HR and administrative functions within the Club. This position ensures effective implementation of HR processes, compliance with legal and organizational standards, and the provision of high-quality administrative support. The role supports the Club's strategic objectives by promoting a productive workforce, efficient operations, and a positive working environment. The ideal candidate will demonstrate strong HR expertise, excellent communication abilities, and the capacity to manage diverse administrative functions.
Key Responsibilities
Human Resource Management
Support the recruitment process by preparing job advertisements, coordinating shortlisting, scheduling interviews, and facilitating onboarding of new employees.
Maintain accurate and up-to-date personnel files and HR databases in compliance with employment regulations and internal policies.
Assist in the implementation of HR policies and procedures and ensure staff awareness and adherence.
Provide guidance to employees on HR matters including leave management, benefits, attendance, and basic employee relations issues.
Coordinate employee training and development programs, including identifying training needs, arranging sessions, and maintaining training records.
Support performance management processes by tracking appraisal schedules and compiling documentation.
Payroll and Benefits Administration
Assist in processing monthly payroll by preparing relevant employee data (attendance, leave, overtime, deductions).
Administer employee benefits including medical cover, pension/retirement benefits, and welfare programs.
Maintain payroll records and help ensure compliance with statutory deductions and reporting requirements.
Administrative Duties
Manage office supplies inventory, stationery, and equipment, including procurement and issuance.
Supervise office support staff (messengers, receptionists, cleaners) and monitor performance and work schedules.
Coordinate facility maintenance and repairs and ensure a safe, clean, and functional working environment.
Oversee office logistics including travel arrangements, meeting preparations, and record keeping.
Maintain filing systems, correspondence, and documentation for HR and administration functions.
Compliance and Policy Implementation
Ensure adherence to employment laws, occupational health and safety requirements, and organizational policies.
Assist in developing and updating HR and administrative procedures.
Support internal audits by preparing documents and reports when required.
Ensure proper documentation and filing of compliance-related materials.
Employee Relations
Assist in addressing employee concerns, grievances, and queries professionally and confidentially.
Promote a positive work environment by supporting staff engagement activities and welfare initiatives.
Help coordinate communication to staff on HR-related updates, notices, and circulars.
Budget and Financial Support
Support the preparation and monitoring of HR and administration budgets.
Track and process administrative expenditures and identify cost-saving opportunities.
Liaise with suppliers to obtain quotations and support procurement processes within set guidelines.
Reporting and Documentation
Prepare regular HR and administration reports such as recruitment status, leave balances, staff attendance, and training activities.
Maintain HR metrics and records to support decision-making and compliance reporting.
Provide periodic updates to management as required.
Qualifications and skills:
Bachelor's degree in Human Resources, Business Administration, or a related field.
Professional qualification in CHRP or Higher Diploma in HRM is an added advantage
Membership in a relevant Human Resource body i.e. IHRM and in good standing
Minimum of at least 6 years of proven experience in human resources within a Club, hospitality establishment, or similar service-driven environment.
Strong knowledge of HR laws and regulations.
Excellent interpersonal and communication skills.
Proficiency in HR software and Microsoft Office applications.
Strong organizational and problem-solving abilities.
Attention to detail and accuracy in administrative tasks.
Ability to handle confidential information with discretion.
Leadership and team management skills.
Budget management skills.