Key Responsibilities
Talent Acquisition & Onboarding
Recruit, screen, and onboard sales associates, showroom staff, warehouse, and support teams.
Collaborate with departmental heads to forecast staffing needs and build a talent pipeline.
Design and execute onboarding programs that reinforce sales objectives and service excellence.
Performance Management
Develop and track KPIs for sales and operational teams.
Coordinate performance reviews and support managers with coaching strategies.
Implement recognition programs to drive sales productivity and motivation.
Employee Relations & Engagement
Promote a collaborative and customer-focused workplace culture.
Manage grievances, disciplinary procedures, and conflict resolution fairly and transparently.
Organize engagement initiatives, team-building activities, and wellness programs.
Training & Development
Assess training needs for product knowledge, sales techniques, and customer experience.
Coordinate internal and external training sessions.
Monitor training impact on individual and team performance.
Compliance & Administration
Maintain accurate and up-to-date employee records and contracts.
Ensure full compliance with Kenyan labor laws and internal policies.
Oversee payroll inputs, leave management, and benefit administration.
Strategic HR Support
Partner with leadership to align HR strategies with sales goals and growth plans.
Provide data-driven insights on workforce planning, turnover, and productivity.
Support organizational change initiatives and process improvements.
Job Requirements
Qualifications & Skills
Bachelor's degree in Human Resource Management, Business Administration, or a related field.
3 years of HR experience in retail, sales, or FMCG sectors.
In-depth knowledge of Kenyan labor laws and HR best practices.
Excellent interpersonal and communication skills.
Strong background in performance management and incentive systems.