Job Summary
The Human Resources Officer is responsible for managing all HR functions within the hotel, including recruitment, employee relations, performance management, and compliance with labor laws.
The role ensures that the hotel maintains a productive workforce, promotes staff welfare, and supports overall operational efficiency.
Key Duties & Responsibilities
Recruitment & Staffing:
Manage end-to-end recruitment processes (job postings, interviews, selection, onboarding)
Coordinate with department heads to identify staffing needs
Prepare employment letters, contracts, and documentation
Maintain a database of candidates and staff records
Employee Relations:
Address staff complaints, grievances, and disciplinary matters
Issue queries, warnings, and disciplinary actions when necessary
Promote a positive work environment and staff engagement
Serve as a link between management and employees
Performance Management:
Monitor employee performance and conduct appraisals
Support department heads in evaluating staff performance
Identify training and development needs
Training & Development:
Organize orientation programs for new employees
Coordinate staff training and development initiatives
Ensure employees understand hotel policies and procedures
HR Administration:
•Maintain accurate employee records and files
Manage attendance, leave, and shift records
Prepare HR reports (daily, weekly, monthly)
Ensure proper documentation and compliance
Payroll & Benefits Support:
Assist in salary processing and staff benefits administration
Monitor staff attendance for payroll accuracy
Handle leave management and records
Compliance & Policy Implementation:
Ensure compliance with labor laws and hotel policies
Develop and implement HR policies and procedures
Support audits and inspections
Health, Safety & Welfare:
Ensure staff adhere to health and safety regulations
Handle workplace incidents and report accordingly
Promote employee welfare programs
Key Performance Indicators (KPIs)
Time taken to fill vacancies
Staff turnover rate
Employee satisfaction and retention
Compliance with HR policies and labor laws
Timeliness and accuracy of HR documentation
Effectiveness in handling disciplinary issues
Requirements & Qualifications
Minimum of HND/BSc in Human Resources, Business Administration, or related field
2 - 5 years HR experience (hospitality experience is an advantage)
Knowledge of Nigerian labor laws and HR best practices
Membership in HR professional bodies (e.g., CIPM) is an added advantage
Skills & Competencies:
Strong communication and interpersonal skills
Conflict resolution and problem-solving ability
Organizational and multitasking skills
Attention to detail and confidentiality
Proficiency in Microsoft Office
Leadership and decision-making skills
Working Conditions:
Fast-paced hotel environment
May require extended working hours, including weekends
Frequent interaction with staff and management
Personal Attributes:
Professional and approachable
Fair and firm in decision-making
High level of integrity and confidentiality
Proactive and result-driven