Human Resource Operations Specialist at Jumia

What you will be doing

Payroll


Manage the end-to-end payroll processing, ensuring accuracy, compliance, and timeliness
Work closely with external payroll providers to guarantee that payroll processing for employees adheres to local regulations.
Reconcile payroll discrepancies and ensure that all payroll-related queries, including those specific to Portuguese regulations, are resolved promptly.
Stay updated with the latest developments in payroll regulations and practices within the Portugal market.


HR Systems Management


Administer and maintain the HR information system (HRIS)
Serve as the main point of contact for system-related inquiries and issues
Conduct regular audits to ensure data accuracy and system integrity


Employee Data Management


Manage employee data, including new hires, terminations, promotions, and mobilities
Coordinate with various stakeholders to ensure all necessary documentation, equipment, and access are provided
Ensure data accuracy and completeness in the HRIS and other related systems
Generate reports and analytics on employee data as required


HR Analytics and Reporting


Compile and analyze HR data to generate meaningful insights and trends
Develop and maintain HR dashboards and reports for management and stakeholders
Identify opportunities for process improvements and data-driven decision-making
Prepare and submit HR-related reports to regulatory bodies as required


Compliance and Policy Management


Ensure compliance with local labor laws, regulations, and company policies
Monitor changes in employment laws and regulations, and update policies and procedures accordingly
Support HR audits and assist in resolving any compliance-related issues


HR Process Optimization


Identify opportunities to streamline and automate HR processes
Collaborate with HR colleagues to implement process improvements
Develop and maintain HR process documentation and standard operating procedures


Employee Relations Support


Serve as the primary point of contact for managing ticketing system
Support with Employee relations as per employment Act.
Collaborate and support the HR teams in the overall HR roadmap


What we are looking for


Bachelor's degree in Human Resources, Business Administration, or a related field
4+ years of experience in Payroll management and HR operations in a fast-paced environment
Accounting knowledge or background is a plus
In-depth knowledge of payroll regulations, HR processes and systems
Strong analytical skills with the ability to analyze data and generate meaningful insights
Excellent attention to detail and high level of accuracy in data management
Solid understanding of employment laws and regulations
Strong problem-solving skills and ability to work independently
Excellent communication and interpersonal skills
Ability to handle sensitive and confidential information with discretion
Proficiency in Microsoft Office