Human Resources Officer - The Cape Town Edition Hotel (Pre-opening) at Marriott International

POSITION SUMMARY


Assist and support management and the leadership team with handling and resolving Human Resources issues. Assist employees with internal and external transfer requests and procedures. Monitor and assist managers/supervisors with hiring processes and issues. Coordinate and conduct applicant drug screens, reference checks, background checks, motor vehicle checks, and social security number verification. Maintain applicant flow, drug screen, orientation and transfer request logs. Create and maintain new hire and personnel files and enter them into Human Resources Information Systems. Assist with orientation of new employees. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Ensure accurate maintenance of all employee records and files (e.g., interview documents, employment verification documents). Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary. Inform Human Resources management of issues related to employee relations within the division or property. Create and maintain filing systems. Generate Human Resources data reports as necessary Answer phone calls and record messages. Create and type office correspondence using computer. Serve as Human Resources subject matter expert and participate on project teams. Train new hires on Human Resources processes, programs, policies, information systems, etc.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 5 kilograms without assistance. Perform other reasonable job duties as requested by Supervisors.


CRITICAL TASKS

Recruitment - Programs and Strategies


Monitor all hiring and recruitment processes for compliance with all local laws and company policies and standards.


Hiring - Applications


Assist employees with internal and external transfer requests and procedures.
Monitor and assist managers/supervisors with hiring processes and issues.


Hiring - Prescreen and Interviewing


Coordinate and conduct applicant drug screens, reference checks, background checks, and Identity number verification in accordance with company procedures.
Maintain applicant flow, drug screen, orientation and transfer request logs.


Hiring - Offers


Communicate to all applicants receiving a job offer the necessary documentation required to bring on first day of employment in order to complete employment verification forms.


Hiring - New Employees


Create and maintain new hire files and enter them into appropriate HR System.
Create new employee personnel file.
Assist with orientation of new employees.
Train new hires on Human Resources processes, programs, policies, information systems, etc.


Compensation


Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary.


Administration


Maintain confidentiality and security of employee and property records, files, and information.
Ensure accurate maintenance of all employee records and files (e.g., interview documents, employment verification forms, reference checks, applicant self-identification forms, department orientation check list).
Answer phone calls and record messages.
Create and type office correspondence using computer.
Create and maintain filing systems.
Generate Human Resources data reports as required or as requested.
Serve as Human Resources subject matter expert and participate on project teams.


Communications and Relations


Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines.
Inform Human Resources management of issues related to employee relations within the division or property.
Post all necessary legal or regulatory notices related to Human Resources in view of all employees as required by law.
Assist and support management and the leadership team with handling and resolving Human Resources issues.


Policies and Procedures


Maintain confidentiality of proprietary materials and information.
Follow company and department policies and procedures.
Protect the privacy and security of guests and coworkers.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors.


Communication


Talk with and listen to other employees to effectively exchange information.
Speak to guests and co-workers using clear, appropriate and professional language.
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.


Assists Management


Assist management in screening resumes, conducting interviews and selecting new hourly hires using selection tools and systems.


Working with Others


Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Develop and maintain positive and productive working relationships with other employees and departments.
Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
Partner with and assist others to promote an environment of teamwork and achieve common goals.


Physical Tasks


Move, lift, carry, push, pull, and place objects weighing less than or equal to 5 kilograms without assistance.


CRITICAL COMPETENCIES

Analytical Skills


Computer Skills
Learning
Decision-Making


Interpersonal Skills


Interpersonal Skills
Diversity Relations
Team Work


Communications


Communication
Listening
English Language Proficiency
Applied Reading
Writing
Telephone Etiquette Skills


Personal Attributes


Integrity
Dependability
Positive Demeanor
Presentation
Stress Tolerance
Adaptability/Flexibility
Initiative


Organization


Multi-Tasking
Time Management
Detail Orientation
Planning and Organizing


Computer Skills


Microsoft Office Skills


Administration


Maintaining Confidentiality


Education


Diploma or Degree in Human Resources


Related Work Experience


At least 3 year of related work experience


Supervisory Experience


No supervisory experience is required