Minimum Requirements
Grade 12 (Matric).
N6 Electrical or Mechanical Diploma (advantageous).
Proven experience within the coffee or beverage equipment industry.
Technical experience in refrigeration, electrical, mechanical, or related fields.
Valid Code B Driver's Licence.
Previous customer service experience.
Willingness to work standby and after-hours callouts when required.
Skills & Knowledge
Technical Skills
Experience servicing and maintaining commercial coffee machines, vending machines, and fully automatic beverage equipment.
Strong understanding of mechanical, electrical, hydraulic, and basic software fault-finding.
Knowledge of refrigeration and beverage dispensing systems.
Ability to install, calibrate, test, commission, and repair equipment.
Understanding of preventative maintenance practices.
Knowledge of SHEQ standards and safe working procedures.
Sound understanding of stock control and vehicle/tool management.
Administration
Accurate completion of job cards, service reports, inspection checklists, and stock documentation.
Experience using service management systems (e.g. CallRunna or similar).
Good planning, organisational and time management skills.
Ability to manage workloads and meet service level agreements (SLAs).
Customer Service
Professional communication with customers and internal stakeholders.
Strong problem-solving and troubleshooting ability.
Ability to explain technical issues in a customer-friendly manner.
Excellent interpersonal skills and customer-focused approach.
Key Responsibilities
The successful candidate will be responsible for servicing, maintaining, repairing and installing commercial coffee and beverage dispensing equipment while ensuring exceptional customer service and compliance with company standards.
Technical Responsibilities
Diagnose and repair mechanical, electrical, hydraulic and software faults.
Install, commission, calibrate and test coffee and beverage equipment.
Conduct preventative maintenance to minimise equipment downtime.
Perform sanitation and cleaning of draught and beverage dispensing equipment.
Escalate complex technical issues where necessary.
Ensure all repairs meet quality standards before equipment is returned to service.
Service Delivery
Respond to service calls within agreed SLA timeframes.
Participate in standby and emergency callout duties.
Communicate professionally with customers regarding repairs and maintenance.
Promote excellent customer service and maintain strong client relationships.
Stock & Asset Management
Maintain accurate vehicle stock levels.
Manage tools, spare parts and company assets responsibly.
Submit stock orders timeously.
Complete all stock issue and return documentation accurately.
Deliver equipment and glassware where required.
Administration
Complete and submit daily job cards via CallRunna.
Maintain accurate service records and outlet documentation.
Complete weekly vehicle inspections.
Ensure all administration is accurate and submitted on time.
Safety & Compliance
Adhere to SHEQ policies and safe working procedures.
Maintain a clean, organised and professional work environment.
Wear appropriate PPE and follow all health and safety regulations.
Uphold company values, ethics and professional standards.
Core Competencies
Technical troubleshooting and fault diagnosis
Mechanical and electrical aptitude
Customer service excellence
Planning and organisation
Time management
Attention to detail
Analytical thinking
Problem solving and decision making
Accountability and ownership
Teamwork and collaboration
Adaptability and resilience
Integrity and professionalism
Effective written and verbal communication
Conflict resolution
Ability to work under pressure
Deadline-driven
Self-motivated with a strong work ethi