Purpose of the Job (Brief)
To oversee the implementation, maintenance, and optimization of IT systems and networks to support the organization's business objectives.
Key Responsibilities
Planning, designing, and implementing IT Infrastructure (networks, serves, storage).
Monitoring and maintaining IT infrastructure to ensure optimal performance and reliability.
Troubleshooting technical issues
Developing and implementing IT security policies and procedures.
Conducting regular security audits and vulnerability assessments.
Implementing security measures like firewall, antivirus software, and intrusion detection systems.
Responding to security incidents and breaches.
Providing technical support to users (e.g. help desk, remote support).
Managing IT service delivery processes and SLAs.
Deploying and configuring new IT systems and applications.
Training and educating users on IT systems and applications.
Planning and managing IT projects, including budgeting, scheduling, and resource allocation.
Leading project teams and coordinating with stakeholders.
Monitoring project success and identifying lessons learned.
Developing and managing the IT budget.
Tracking the IT vendors and service providers.
Negotiating contracts with IT vendors and service providers.
Preparing financial reports on IT spending.
Vendor Management:
Selecting and managing IT vendors' performance and resolving issues.
Negotiating contracts and service level agreement.
Monitoring vendors performance and solving issues.
Perform any other duties assigned.
Educational Qualifications & Work Experience:
First degree in Computer Science, Information Technology, or related field is typically required.
A master's degree in Information Technology, Business Administration with a technology focus, or a relevant field can be advantageous, especially for senior-level positions.
Certifications such as CompTIA A+, Network+, Security+, or Cisco CCNA can enhance credibility and expertise.
At least 10 years of progressive experience in strategy, consulting, leading teams and managing IT projects, or a related field.
Strong technical skill, including knowledge of hardware, software, networking, and cybersecurity.
Strong knowledge of Odoo ERP.
Ability to identify and resolve technical issues.
Candidates should have a high level of managerial and interpersonal skills particularly an ability to communicate effectively with all levels within the group whilst also understanding change management techniques to enable him/her to drive change.
Excellent communication skills to interact with both technical and non-technical staff.
Ability to plan, execute, and manage IT projects.
Core Technical Skills:
Network Infrastructure:
Network Protocols.
Network Devices.
Network Security.
Network Troubleshooting.
System Administration:
Server Administration.
Operating Systems.
Database Administration.
Scripting and Automation.
Cybersecurity:
Security Best Practices.
Threat Analysis.
Incident Response.
Cloud Computing:
Cloud Platforms.
Cloud Services.
Cloud Mitigation.
IT Service Management:
ITIL Framework.
Service Desk Management.
Problem Management.