ICX Customer Experience Consultant at Maersk Line

KEY RESPONSIBILITIES:


Manage the end-to-end shipment process for small/mid-sized customers (Essential Services Customers) in compliance with all company procedures.
Ensure timely and effective resolution of customer issues by engaging relevant internal stakeholders.
Handle a customer portfolio and perform financial situation follow-up, as well as overall business customer business knowledge.
Execute all assigned tasks efficiently and with a responsibility and open mindset for changes and adjustments.
Respond promptly to daily emails and calls (external/internal) and provide excellent customer service.
Coordinate ocean shipments and logistics while processing all needed work.
Build strong relationships with all stakeholders, including offshore GSC teams, to deliver a positive customer experience and ensure a smooth execution of the end-to-end shipment life cycle.
Work closely with customers and internal teams to ensure a smooth execution of the end-to-end shipment life cycle.
Demonstrate problem-solving and critical thinking skills, as well as excellent interpersonal and communication skills.
Energetic, well-organized, self-initiated, and good coordination skills are a must.


WHO WE ARE LOOKING FOR:

Someone with:


3 to 5 years' relevant experience in shipping, clearing, freight forwarding or logistics
Strong knowledge of supply chain operations and customer service excellence
Proven stakeholder management and communication capabilities
Analytical, organized, and digitally savvy
Able to operate under pressure and manage competing priorities
Execution-oriented with a cost-conscious mindset