The In-House Sales Representative is responsible for driving sales by converting walk-in customers, inbound inquiries, and leads into confirmed orders. The role ensures excellent customer engagement while delivering a consistent Royal Mabati sales and brand experience.
Qualifications & Experience
Education: Qualifications & Experience
Diploma or Degree in Sales, Marketing, Business Administration, or related field
1-3 years' experience in sales, retail, or customer-facing roles preferred
Experience in roofing, construction, hardware, or manufacturing is an added advantage
Key Responsibilities
Attend to in-person or inbound customer inquiries about products and pricing.
Promote products and close sales within the office/showroom environment. Follow up on internal leads and referrals.
Update CRM with lead status and interaction notes.
Provide personalized service and build rapport with walk-in clients.
Handle objections and guide customers through the purchase process. • Meet or exceed individual sales targets.
Report daily sales figures and lead conversions.
Adhere to company sales policies and procedures.
Ensure accuracy in product descriptions and price communication
Skills & Competencies
Strong communication and persuasion skills (English & Kiswahili)
Sales-driven with strong closing ability
Customer-focused and results-oriented
Ability to explain technical products clearly
Organized and detail-oriented
Comfortable working in a fast-paced sales environment
Basic computer literacy (CRM, Excel, POS systems)