Job Description
The Induction Administrator is a key operational role within the Talent Acquisition team, responsible for the seamless day-to-day administration of the new joiner induction programme from end to end.
This position plays a vital supporting role in creating a memorable and professional first-day experience for all new joiners, while also contributing to the team's CSR initiatives and producing engaging media and content that promotes the new joiner journey both internally and externally.
The ideal candidate is highly organised, a natural communicator, and has a passion for people, process and creative content.
Responsibilities
End-to-End Induction Administration
Coordinate and administer the full induction programme for all new joiners from offer acceptance through to Day 30
Prepare and distribute pre-joining packs, welcome communications and Day One schedules
Ensure all induction venues, meeting rooms and virtual links are booked, confirmed and ready for each induction session
Print, prepare and organise all induction materials, documents and branded items ahead of each session
Issue access cards, company swag and manual paperwork on Day One, ensuring accurate and timely distribution
Capture and maintain accurate attendance records for all induction sessions
Process new joiners on the ATS / onboarding system, ensuring all tasks and documentation are completed and uploaded within SLA
Validate new joiner employee files within 7 - 10 working days and flag discrepancies to the Assistant Manager
Serve as a friendly and professional first point of contact for new joiners on Day One and throughout their onboarding journey
Induction Session Support & Delivery
Assist in facilitating induction sessions for all new joiner cohorts across bands and business units
Coordinate and confirm all internal stakeholder presenters and guest speakers for each induction session
Ensure all stakeholder presentations are received, reviewed for relevance and ready for delivery prior to each session
Support the design and preparation of engaging icebreaker activities aligned to each business unit audience
Monitor new joiner engagement and energy throughout induction, creating an inclusive and welcoming atmosphere
Administer Day One, Day 7 and Day 30 surveys, tracking response rates and escalating gaps to the Assistant Manager
New Joiner Experience Media & Content
Capture photos and short video content during induction sessions to showcase the new joiner experience
Edit and produce social-media-style content for internal communication channels and employer branding platforms
Support the creation and regular refresh of onboarding materials, including presentations, digital assets and welcome guides
Maintain a library of approved induction media, ensuring content is current, brand-aligned and accessible
Collaborate with the Assistant Manager to develop new content ideas that elevate the new joiner experience
Support the team's online employer presence by contributing content that reflects the EXL culture and EVP
Use tools such as Canva, PowerPoint, Adobe Express or similar platforms to produce polished, professional content
CSR & Culture Integration
Assist in planning and coordinating CSR activities as part of the structured induction programme
Help embed company values, culture and community impact messaging into the induction journey from Day One
Create and publish content that showcases new joiner participation in CSR initiatives for internal and external audiences
Support the team in positioning new joiners as culture ambassadors from the moment they join
Compliance & Data Administration
Ensure all onboarding compliance tasks (company and client requirements) are completed by each new joiner within required timelines
Track and follow up on outstanding compliance items, escalating any risks to the Assistant Manager
Maintain the accuracy and confidentiality of all new joiner records in line with data protection policies
Support audit-readiness by keeping employee files and onboarding records in good order at all times
Qualifications
REQUIRED SKILLS & COMPETENCIES
Strong administrative and organisational skills with excellent attention to detail
Confident written and verbal communicator — able to engage professionally with new joiners and internal stakeholders
Comfortable working in a fast-paced, people-focused environment with multiple priorities
Basic to intermediate content creation skills — experience with Canva, PowerPoint, Adobe Express or similar is advantageous
Comfortable handling basic video capture and editing for social or internal content
Proactive and solutions-oriented — able to anticipate needs and resolve issues quickly
High level of discretion and professionalism when handling sensitive new joiner information
Team player who actively supports colleagues and contributes to a positive team culture
MINIMUM REQUIREMENTS
Matric / Grade 12 (required)
Relevant certificate or diploma in HR, Business Administration, Marketing or Communications (advantageous)
1 - 2 years' experience in an administrative, HR, onboarding facilitator, or events coordination
Exposure to ATS, HRIS or onboarding systems is advantageous
BPO / contact centre environment experience is an advantage but not required