Job Purpose
The Infrastructure Manager owns the company's corporate IT backbone -- network, servers, cloud, endpoints, and collaboration environments -- ensuring every employee and system has secure, reliable, and well-supported access to technology. The role leads the IT infrastructure support team, helpdesk administration, and systems interns to keep operations running smoothly day to day.
Job Description
Infrastructure & Corporate IT
Manage network, server, and cloud infrastructure to meet enterprise uptime and performance targets.
Own endpoint management, identity & access provisioning, and collaboration suite administration.
Plan capacity, patching, and lifecycle refresh for hardware and infrastructure software.
Secure Digital Workspace
Implement endpoint protection, access governance, and device compliance in line with company security policy.
Enforce data lifecycle and retention controls on infrastructure under its remit.
Service Desk & Support Operations
Lead the helpdesk and infrastructure support team to resolve incidents and requests within agreed SLAs.
Own escalation paths for P1/P2 incidents and drive root-cause analysis to reduce recurrence.
Mentor and develop systems interns as part of the team's talent pipeline.
Vendor & Cost Management
Manage infrastructure vendor contracts, licensing, and renewals to optimize total cost of ownership.
Support the CIO's IT service management function with accurate asset and configuration records.
Qualifications & Experience
Bachelor's Degree in Computer Science, Information Technology, or related field.
3-5+ years managing IT infrastructure, network, or corporate IT operations, including prior team-lead experience.
Key Competencies
Strong knowledge of networking, cloud platforms, endpoint management, and identity & access management.
Experience running a helpdesk/service desk function against SLAs.
Vendor and contract management experience.
Strong leadership and team development capability.
Clear communication with both technical staff and business stakeholders.
Calm, structured decision-making under incident pressure.