Key Responsibilities
The Infrastructure & Systems Operations Office will:
Run day-to-day ICT infrastructure operations for servers, networks, virtualization, storage, Windows/Linux, Active Directory, DNS/DHCP, Exchange/M365, PBX and other key business systems.
Implement and monitor technical security controls and patching (hardening, access and identity management, endpoint protection and VAPT remediation) in line with ICT policies, the ICT Operations Manual and regulatory requirements.
Support and maintain network and connectivity services (LAN/WAN, VPN, firewalls, Wi-Fi) and facilities-linked ICT systems such as access control and CCTV.
Coordinate ICT Service Desk activities as a Level 2 escalation point, and manage backups, restoration tests and DR/BCP support to ensure service continuity.
Maintain ICT documentation and asset inventory, liaise with vendors and service providers, and contribute to ICT projects, upgrades and modernization initiatives.
Qualifications & Experience
Bachelor's Degree in IT, Computer Science, or related field.
Minimum 2 years' experience in infrastructure or systems administration.
Hands-on experience with Windows/Linux administration, virtualization, and backup/restore tools.
Good understanding of networks (switching, routing, VLANs, firewalls, VPNs)
Experience implementing technical security controls.
Knowledge of PBX/VoIP systems and Exchange/M365.
Familiarity with ITIL; certifications (CCNA, MCSA/MCSE, VMware, Linux+, Security+) are an added advantage.
Core Competencies
Strong troubleshooting, analytical, and documentation skills.
Effective communication and stakeholder engagement.
Ability to work in a fast-paced environment and coordinate Service Desk escalations
Proactive, accountable, and dependable.