Inside Sales Executive – Freight Forwarding at CDL Human Resource

Job Purpose


The Inside Sales Representative will be responsible for generating new business opportunities, managing customer relationships, supporting the sales process, and converting leads into long-term clients. The role serves as a key link between customers, internal stakeholders, and commercial teams to ensure excellent service delivery and revenue growth.


Key Responsibilities

Business Development


Generate new sales opportunities through outbound prospecting, cold calling, email campaigns, CRM data, and follow-up on inbound enquiries.
Identify and qualify prospective customers while building a healthy sales pipeline.


Customer Engagement


Engage prospective and existing customers to understand their business needs and recommend suitable supply chain and logistics solutions.
Respond promptly to customer enquiries and maintain high levels of customer satisfaction.


Sales Support


Prepare and deliver tailored commercial proposals highlighting service offerings and customer benefits.
Support the sales process by coordinating quotations, pricing approvals, contract documentation, and customer onboarding.
Ensure all customer due diligence (KYC) requirements are completed before onboarding.


Account Management


Maintain strong relationships with customers and internal stakeholders to ensure seamless communication and timely service delivery.
Identify opportunities for cross-selling and upselling additional services.
Escalate commercial proposals for internal approval where required.


CRM & Reporting


Maintain accurate records of customer interactions, sales activities, opportunities, and follow-up actions within the CRM system.
Prepare periodic sales activity and pipeline reports.


Collaboration


Work closely with Business Development, Marketing, Operations, Customer Service, and Finance teams to deliver customer solutions and achieve commercial targets.


Requirements


Bachelor's degree in Business Administration, Marketing, Logistics, Supply Chain Management, or a related field.
Minimum of 3 - 5 years' experience in inside sales, business development, account management, or a similar commercial role within the logistics and supply chain industry.
Demonstrated experience in freight forwarding and contract logistics operations.
Strong understanding of logistics services, customer relationship management, and commercial sales processes.
Experience using CRM systems and Microsoft Office applications.
Excellent communication, negotiation, and relationship management skills.
Self-motivated, results-driven, and able to work effectively in a fast-paced environment.