Inside Sales Specialist at Tetra Pak

We're looking for an Inside Sales Specialist to join our team, managing identified opportunities in the Services business within a specific area of expertise (food applications or a service category). You'll interact with customers to understand their needs and present tailored solutions.

The position is based in Nairobi, Kenya You will be travelling approximately 15% of your time.

What you will do


Partner with customers to understand their needs and translate them into solutions, act as a trusted point of contact.
Depending on business needs, you may be assigned responsibility for one or more customer accounts.
Manage opportunities end-to-end: understand customer needs, shape the solution, prepare quotes, and present proposals using a value-based selling approach.
Partner with Sales Managers to negotiate and close deals.
Turn identified customer needs into new leads and opportunities; cross-sell and up-sell relevant products and services.
Proactively identify and qualify new leads within your area of responsibility.
Support marketing by delivering customer presentations, workshops, and webinars to build interest in specific categories or customer segments.
Help create, execute, and follow up sales objectives in account plans together with the Services Key Account Manager (KAM).
Support Services product deployment plans together with Portfolio Management.
Share customer and market insights internally: identify portfolio gaps/opportunities and coordinate with Product Managers, Sales Support, and Portfolio Management.
Collaborate with external suppliers, in some cases, act as the market contact for a specific supplier.
Keep customer documentation complete, accurate, and up to date (customer files).


We believe you have


Minimum 3 years' experience in technical sales, process engineering or project management.
Degree in engineering, with practical experience in food industry processing engineering.
Good command of sales principles combined with strong commercial acumen.
Language skills: fluent in English, … will be highly valued.
Proven customer-facing experience.
Ability to manage diverse stakeholders and resolve cross-functional challenges by fostering collaboration, aligning objectives, and driving strategic outcomes across departments.
Willingness to travel around 15% of the time.