Instructional Designer, Learning Development at Marriott International

Position Summary


The Instructional Designer plays a vital role in Marriott's global training initiatives by crafting innovative, high‑impact learning experiences that elevate associate skills and promote meaningful behavior change. This role partners closely with subject matter experts and global stakeholders to design learning solutions aligned with Marriott's brand and operational standards. Success in this role requires strong instructional design expertise, the ability to build globally scalable content, and deep understanding of Marriott's brand culture to deliver learning programs that drive operational excellence and enhance guest satisfaction.


Scope


Location: Cape Town, South Africa
Hybrid Model: 2-3 days in the office
Role Type: Individual Contributor


Key Responsibilities


Apply instructional design methodologies (such as ADDIE) to develop training programs from needs analysis through evaluation.
Build visually compelling and interactive digital learning using tools such as Articulate Storyline, Adobe Captivate, and other industry‑standard tools.
Research, test, and incorporate new learning technologies (including AI‑powered tools) to enhance quality and efficiency.
Utilize modern learning modalities including microlearning, gamification, blended learning, and just‑in‑time learning approaches.
Leverage agile principles for iterative design to adapt quickly to evolving business or learner needs.
Design learning materials that meet accessibility standards and support inclusion across diverse learner groups.
Translate complex or technical information from SMEs into clear, practical training content aligned with Marriott standards.
Oversee distribution of learning content in Marriott's Learning Experience Platform (LXP) and ensure seamless integration and performance tracking.
Manage multiple simultaneous projects, timelines, and stakeholder expectations across global markets.
Adapt content for cultural relevance to ensure global accessibility and meaningful learning engagement.
Measure program effectiveness using Kirkpatrick's Four Levels of Evaluation and improve content based on feedback and analytics.
Ensure all learning experiences reflect Marriott's values, culture, service philosophy, and brand integrity.


Candidate Profile
Experience


Bachelor's degree in Instructional Design, Education, or related field.
Minimum 3 years of instructional design experience with a proven record of creating learner‑centered solutions.
Proficiency with Articulate Storyline, Adobe Captivate, and LMS/LXP environments.
Advanced degree or certifications in instructional design, e‑learning, or project management (e.g., PMP, CPTD).
Experience designing training in hospitality or customer‑service - based environments.
Proven ability to apply ADDIE, SAM, or other instructional design models.


Skills & Competencies


Expertise in digital learning and multimedia development
Strong project management capability
Ability to collaborate with cross‑functional, global stakeholders
Understanding of adult learning principles and engagement strategies
Analytical mindset for evaluating training impact
Creativity in developing modern, engaging learning experiences
Commitment to accessibility, diversity, and inclusion in learning design