What will you do?
Santam Operations, Commercial Contact Centre have career opportunities available for Insurance Consultants (JG10) base in Cape Town, Bellville. The insurance consultant role is focused on providing an end-to-end service and support to intermediaries.
What will make you successful in this role?
This role is focused on, but not limited to.
Contribution to the net profit and growth targets for business.
Delivering exceptional service that exceeds customers' expectations through proactive, innovative, and appropriate solutions.
Providing telephonic / email support to the intermediary on record, authorised representatives from the brokerage, and broker services.
Analysing the request from the intermediary and providing a quotation to secure the business (conversion).
Initiating out dials to intermediaries to discuss quotations and / or convert policies.
New business issuance.
Assisting to resolve all insurance queries within required timeframe and compliance requirements.
Managing client expectation on expected turnaround times for submitted requests;
Adhering to underwriting criteria and regional requirements.
Assist with profiling the client with the best suitable product and underwriting criteria;
Assisting in implementing solutions for improvement.
Adhering to workforce management principles to ensure that we optimize productivity.
Prioritise own workflow and ensure work in completed to the required standards of productivity, quality, and timelines; use performance manage systems to improve personal performance. Ensuring that business targets are met.
Standing in for consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required. Ensuring that business targets are met.
Qualifications and Experience
Matric / Grade 12
60 FAIS credits - Commercial lines
Minimum of 3 years' experience in Short Term Insurance - Commercial Lines
A relevant insurance related qualification (e.g. NQF level 4) would be advantageous.
Tertiary qualification would be advantageous
Preferable work experience in agriculture would be advantageous
Knowledge and skills
Excellent verbal and written communication skills to request information and correspond with internal / external stakeholders.
Excellent interpersonal skills, collaborating with internal / external stakeholders.
Ensure adherence to quality, compliance, and accreditation standards
Conduct efficient administration.
Optimising work processes.