We are looking for an Insurance Coordinator to join our team! The ideal candidate is detail-oriented, tech-savvy, and experienced in working with insurance portals, client onboarding, and account management. This role plays a key part in ensuring successful payer portal integrations and a seamless onboarding experience for healthcare clients.
Responsibilities:
Access and manage insurance payer portals for healthcare clients
Create, configure, and maintain administrator and collector accounts
Coordinate login credentials and user access across multiple payer platforms
Support new client onboarding by obtaining and validating insurance access information
Connect payer portal accounts to internal systems and dashboards
Verify successful integrations and troubleshoot portal access issues
Maintain accurate records of credentials, permissions, and account statuses
Communicate with clients to obtain required documentation and access information
Track onboarding milestones and update internal systems accordingly
Collaborate with Customer Success and Operations teams to ensure a smooth onboarding process
Investigate and resolve login, connectivity, and access-related issues
Requirements:
1+ year of experience in healthcare administration, insurance coordination, customer onboarding, account management, or a related field
Experience working with web-based systems and online portals
Strong organizational and multitasking skills
Excellent written and verbal communication English skills (C1)
High attention to detail and accuracy
Proficiency in Microsoft Office Suite and/or Google Workspace
Preferred Qualifications:
Experience working with healthcare insurance payer portals
Knowledge of medical billing, revenue cycle management, or healthcare operations
Experience in SaaS onboarding or Customer Success environments
Familiarity with credential management and user access administration
If you're organized, proactive, and enjoy working with systems, processes, and client onboarding, we'd love to hear from you!