THE ROLE
This role forms part of a global Application Management and Contingent Workforce division aligned to enterprise client delivery frameworks.
You will be responsible for supporting enterprise application management environments, operational workflows, delivery coordination, and workforce support activities across global client environments.
The role combines operational delivery support, stakeholder engagement, workforce coordination, SLA management, reporting, and enterprise support operations within fast-paced managed service environments.
KEY RESPONSIBILITIES
Application Management & Delivery Support
Supporting enterprise application management environments and operational delivery processes
Assisting with contractor delivery coordination and workforce operations
Collaborating with local and global delivery stakeholders across multiple workstreams
Supporting delivery alignment to enterprise client expectations and operational requirements
Operational Workflow & SLA Management
Managing operational workflows, reporting activities, and delivery coordination processes
Driving SLA adherence and operational excellence within delivery environments
Supporting onboarding processes, contractor engagement, and operational administration
Maintaining operational documentation and reporting accuracy
Stakeholder & Client Engagement
Supporting communication between clients, contractors, and delivery teams
Building effective relationships with stakeholders across remote and global teams
Assisting with enterprise delivery coordination and operational support initiatives
Supporting client-facing delivery and workforce management activities
Talent Pipeline & Workforce Support
Building and maintaining high-quality talent and delivery pipelines
Supporting sourcing and workforce coordination activities using:
LinkedIn Recruiter
ATS platforms
Enterprise sourcing tools
Supporting contractor retention and delivery continuity initiatives
Assisting with workforce planning and operational support processes
WHAT WE ARE LOOKING FOR
Key Requirements
Minimum 4 - 7 years' experience within:
Application Management Services (AMS)
Managed Services
Enterprise operations
Workforce delivery environments
Strong communication and stakeholder management capability
Experience working within enterprise or managed service environments
Ability to work effectively within remote and global teams
Strong organisational and workflow management skills
Good understanding of application management and support models
Comfortable using LinkedIn Recruiter, ATS platforms, and sourcing tools
KPIs & SUCCESS MEASURES
Time-to-submit
Candidate quality ratio
Contractor retention
SLA adherence
Talent pool growth
Stakeholder satisfaction
Operational accuracy
Pipeline coverage
WHO YOU ARE
Commercially aware and delivery-focused
Technically strong with operational support capability
Able to work independently and within collaborative global teams
Strong communicator with stakeholder engagement capability
Organised, proactive, and detail-oriented
Comfortable mentoring junior team members and supporting operational delivery