Intermediate Operations and Technical Specialist at BETSoftware

Responsibilities

Operational Efficiency:


Proactively monitor system performance and identify potential issues.
Conduct in-depth performance analysis and provide recommendations for improvement.
Develop and implement process improvements to enhance operational efficiency.
Provide technical guidance and support to junior Team Members and work closely with senior specialists. Technical Support:
Configure and maintain monitoring tools and dashboards.
Develop and maintain technical documentation and knowledge base.
Participate in on-call rotation for system support. Process and Project Involvement:
Contribute to project and process planning and execution. Assist in the implementation of new technologies and systems.
Conduct impact assessments and provide technical expertise for proposed changes. Data Analysis and Reporting:
Generate comprehensive performance reports and identify trends.
Utilize data analysis tools to uncover insights and inform decision-making.
Develop and maintain reporting dashboards. Job Specification:
Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Proven experience in IT operations and technical support.
Proficiency in monitoring tools and performance analysis techniques.
Excellent analytical and problem-solving skills.
Ability to effectively communicate technical information to both technical and non-technical audiences.


Apply Before 01/30/2026