THE ROLE
This role forms part of a global Application Management and Contingent Workforce division aligned to enterprise client delivery frameworks.
You will be responsible for supporting enterprise application management environments, operational workflows, delivery coordination, and workforce support activities across global client environments.
The role combines operational delivery support, stakeholder engagement, workforce coordination, SLA management, reporting, and enterprise support operations within fast-paced managed service environments.
KEY RESPONSIBILITIES
SAP Functional Consulting & Operational Delivery Support
Supporting enterprise application management environments and operational delivery processes
Assisting with contractor delivery coordination and workforce support activities
Collaborating with local and global delivery stakeholders across multiple operational workstreams
Supporting service delivery alignment and operational readiness initiatives
Workflow Management & SLA Support
Managing operational workflows, reporting activities, and delivery coordination processes
Driving SLA adherence and operational excellence within delivery environments
Supporting onboarding processes, contractor engagement, and operational administration
Maintaining operational documentation and reporting accuracy
Stakeholder & Client Engagement
Supporting communication between clients, contractors, and delivery teams
Building effective relationships with stakeholders across remote and global teams
Assisting with enterprise delivery coordination and operational support initiatives
Supporting client-facing delivery and workforce management activities
Talent Pipeline & Workforce Support
Building and maintaining high-quality talent and delivery pipelines
Supporting sourcing and workforce coordination activities using:
LinkedIn Recruiter
ATS platforms
Enterprise sourcing tools
Supporting contractor retention and delivery continuity initiatives
Assisting with workforce planning and operational support processes
WHAT WE ARE LOOKING FOR
Key Requirements
Minimum 4 - 7 years' experience within:
SAP Functional Consulting
Managed Services
Enterprise operations
Application management environments
Strong communication and stakeholder management capability
Experience working within enterprise or managed service environments
Ability to work effectively within remote and global teams
Strong organisational and workflow management skills
Good understanding of application management and support models
Comfortable using LinkedIn Recruiter, ATS platforms, and sourcing tools
KPIs & SUCCESS MEASURES
Time-to-submit
Candidate quality ratio
Contractor retention
SLA adherence
Talent pool growth
Stakeholder satisfaction
Operational accuracy
Pipeline coverage