This role requires a seasoned professional with extensive knowledge of luxury destinations, accommodations, and experiences, particularly in Southern and East Africa. The ideal candidate will be responsible for designing tailor-made itineraries, maintaining strong client relationships, and ensuring seamless travel arrangements while upholding the highest standards of service and attention to detail.
Core Criteria:
Matric certificate with maths (minimum standard grade or above) and a tertiary qualification in Travel & Tourism or Hospitality
Ideally 4-5 years in inbound travel, preferably at a Destination Management Company (DMC) or luxury tour operator
Extensive understanding of Southern and East African destinations, particularly Tanzania and Kenya
Experience handling customer relationships and developing or promoting products and services in the luxury travel industry
Proficiency in TourPlan, Wetu and other travel booking systems.
Proven English literacy, with European language skills being an advantage
Strong organizational skills to craft bespoke itineraries with precision.
Excellent attention to detail, organizational skills, and the ability to work under pressure
Ability to prioritize tasks, manage multiple demands, and maintain accuracy under tight deadlines
Team player with good follow-up skills and the ability to interface with various departments
Professional, results-driven, and committed to delivering exceptional customer experiences
Self-starter with high energy levels and a proactive approach to problem-solving