Job Purpose:
The Intern will support the effective management of the claims supply chain by monitoring repairer performance, enforcing rate card compliance, tracking rebates, and enhancing the overall customer journey.
The role is focused on ensuring that customers receive priority service, optimal turnaround times, and the best possible pricing, while supporting cost control and supplier optimisation initiatives.
Key Responsibilities:
Customer Journey Monitoring
Track and monitor repair turnaround times and service delivery
Identify service delays, gaps, and customer impact points
Ensure customers are prioritised throughout the repair lifecycle
Escalate service issues to relevant stakeholders
Rate Card Monitoring & Pricing Compliance
Monitor adherence to agreed supplier and repairer rate cards
Validate invoices against approved pricing structures
Identify overcharges, discrepancies, and non-compliance
Maintain records of pricing deviations and support corrective actions
Cost Management & Savings
Analyse repair costs and supplier spend trends
Identify cost-saving opportunities and inefficiencies
Support initiatives aimed at reducing claims costs
Assist in monitoring cost performance against budgets
Rebate Tracking & Recovery
Track and manage supplier rebate agreements
Ensure timely and accurate submission of rebate claims
Labour Rate negotiations
Monitor cost savings
Reconcile rebate payments against expected values
Maintain records to ensure full financial benefit is realised
Supplier & Repairer Performance Management
Analyse performance of repairers across city hubs and remote areas
Identify high-performing, cost-effective suppliers
Highlight underperforming or non-compliant repairers
Support optimisation of the approved supplier panel
Reporting & Administration
Prepare regular reports on:
Rate card compliance
Supplier performance
Cost savings and leakage
Maintain accurate tracking tools and databases
Support governance and SLA compliance processes
Key Performance Indicators (KPIs)
Rate card compliance and reduction in pricing deviations
Improvement in repair turnaround times
Accuracy and value of rebates recovered
Identification and implementation of cost-saving opportunities
Supplier performance and service quality metrics
Quality and timeliness of reporting
Qualifications & Experience:
Studying towards or recently completed a qualification in:
BCOM Supply Chain Management
BCom Logistics
BCom Finance / Accounting
Batchelor of Commerce
Exposure to supply chain and data analysis is advantageous
Skills & Competencies:
Technical Skills
Strong numerical and analytical ability
Proficiency in Microsoft Excel (data tracking, basic analysis)
Ability to interpret pricing structures and rate cards
Attention to detail and accuracy
Behavioural Competencies
Strong attention to detail and problem-solving skills
Good organisational and time management abilities
Ability to work independently and as part of a team
Strong communication and reporting skills
Customer-centric mindset
Key Attributes
High level of integrity and accountability
Proactive and results-driven
Curious and analytical mindset
Willingness to learn and develop within a supply chain environment
Closing Date 17 July 2026