Job Purpose
To develop and maintain strong, effective relationships with brokers in order to attract and grow a profitable portfolio, ensuring a deep understanding of broker needs and delivering proactive portfolio management. The Internal Broker Consultant provides telephonic and digital support to intermediaries by promoting short-term insurance products, assisting with quotations, renewals, endorsements, and underwriting queries. Acts as a key point of contact between brokers and internal teams to support profitable growth.
Key responsibilities:
Sales and Marketing: Assist the Broker Consultant to sell Hollard products to brokers and/or agents using consultative selling techniques. Contribute to effective marketing of the Company products by answering questions, resolve problems on topics such as policy status, billing, etc, and explaining new or revised products and processes.
Account Management: Support Broker Consultants to meet goals for volume and value of quality new business quoted and written within company guidelines, by managing all accredited brokers, process all quotes assigned, update quote register, all quotes to be sent to Broker Consultant who in turn will forward to Broker, complete the new business worklist and responsible for follow up, ensure all renewals are processed for preparation to negotiate with brokers - Broker Consultant responsible for final sign off, processing and following up all declaration letters, assist with follow up and confirmation of surveys and ensure Risk Recommendations are followed up - diary system to be used for this, prepare all new business closings prior to handing over to underwriting for processing, answering of Broker Consultant's telephone in their absence. Assist with servicing, growing and maintaining renewal policies. Confirm rating and cover on endorsements requested. Assist in ensuring that all premiums are received and up to date on all accounts in portfolio. In collaboration with credit control review and discuss all outstanding premiums and arrears with Brokers on a monthly basis.
Risk Management: Credit control procedures, loss ratios, broker/agent agreements, ensure compliance with rating, underwriting principles and reinsurance.
Underwriting/Risk Analysis: Analyse qualitative and quantitative data prepared by brokers to provide approval for risk selection and acceptance, coverage and price. Recommend creative alternatives in regard to rating plans, coverage and payment plans. Ensure reinsurance is in place where applicable. Ensure reinsurance is in place where applicable.
Relationship Management: Interact frequently with brokers and/or agents and focus on service delivery.
Required Knowledge and Experience
Required Experience
At least 5-6 years' commercial short term insurance experience
Required Knowledge and Skills
Sales and Relationship Management are key competencies for this role
Must have excellent communication skills (including writing and presentation skills);
Must demonstrate the ability to negotiate effectively
Must have the ability to analyse and understand data from reports, portfolios, and market trends.
A sound understanding of the TCF principles
Educational Requirements
Grade 12 certificate
BCom degree or relevant business qualification
Deadline:23rd March,2026