Job Description
The job entails assessment of motor vehicles, monitoring and ensuring that quality repair work is done to achieve maximum customer satisfaction while ensuring control of cost to minimize fraud and maximize profitability.
KEY TASKS AND RESPONSIBILITIES
Assessment of motor vehicles to ascertain the damages before obtaining the repair quotation
Verify all motor assessment reports from external assessors before repair authority is given and determine the correctness of the pre- accident values
Carry out re- inspections on repaired motor vehicles
Provide technical guidance when called upon on various reasonable options to settle motor claims
Continuous service provider management by constant appraisals
Provide reports on customer feedback, motor costs trends, service provider's performance and motor vehicle market trends.
Procure parts for garages through bidding.
Constantly Review the list of rare model vehicles
Resolve customer complaints and disputes on matters relating to repairs
Ensure that the repair bids are sent to respective garages.
Review all bids and award the repairs to the lowest bidder.
SKILLS, KNOWLEDGE & COMPETENCIES
Competences
Assertiveness and Self-drive
Good interpersonal skills
Good communication and negotiation skills
Speed and Accuracy
Ability to work in a team
Ability to work under pressure and manage time effectively
Strong Analytical skills
Ready to work odd hours
Excellent Computer skills
QUALIFICATIONS & EXPERIENCE
Diploma in Mechanical/Automotive Engineering
COP qualifications
At least 3 years working experience in a similar role