A leading tech supplier based in Sandton is seeking an Internal Sales (B2B) professional to support sales operations, deliver excellent customer service, and act as the link between clients, sales teams, and internal departments.
Essential requirements include solid costing experience and strong proficiency in Microsoft Excel.
Key Responsibilities:
Sales Administration:
Prepare and process quotations, proposals, and sales orders
Maintain accurate records in CRM systems
Track order status and ensure timely delivery
Assist with contract preparation and documentation
Customer Support (B2B Clients):
Respond to client inquiries via phone, email, and online platforms
Provide product/service information and pricing
Handle order queries, complaints, and follow-ups
Build and maintain strong client relationships
Sales Team Support:
Assist external sales representatives with leads, scheduling, and reporting
Prepare sales reports, forecasts, and performance data
Coordinate meetings, presentations, and client communications
Support tender and bid submissions
Order & Process Coordination:
Liaise with logistics, finance, and operations teams
Ensure smooth order fulfillment and invoicing processes
Monitor stock availability and communicate lead times
Data & Reporting:
Update and maintain CRM and sales databases
Generate weekly/monthly sales reports
Track KPIs such as conversion rates, order volumes, and revenue
Key Performance Indicators (KPIs):
Order processing accuracy and turnaround time
Customer satisfaction and response time
Sales team support efficiency
CRM data accuracy and completeness
Contribution to sales growth and retention