Mission Description
In the Sea Exports Department. The successful applicant will be responsible for the following key result areas: -
Handle day-to- day operational relationship with the client
Receive the orders from Clients.
Request for missing documentation and more detailed instructions, if necessary, from the client.
Inform the client of the files processing progress in real time.
Proactively resolve Client queries.
Manage the file processing
Update the client and the IFFOS on the file processing progress and update the monitoring software on the status of each file.
Process export documentation for shipments
Book cargo with shipping lines
Organize transport for delivery of containers for stuffing /POR
Follow up with shipping lines on the arrival of vessels
Follow up on the receipt of invoices, attach the same to the relevant file and submit for approval
Update the system
Regularly archive the files (physically & electronically)
Ensure that client files have all the required attachments and copies of these maintained on file
Alert/Inform Management
Alert the client in case of operational issues (potential or real) and escalate to the IFFOS the issues that you are unable to handle.
Profile
Diploma in Clearing and Forwarding.
East Africa Freight Forwarding Practicing Certificate will be an added advantage.
2 years' experience in C & F.