Internship Program - CBE Operations at CrossBoundary

We are looking for a proactive and detail-oriented Operations Intern to join our CrossBoundary Energy Operations team. This internship provides hands-on experience supporting daily operations such as maintaining and redesigning internal systems and platforms, managing day to day operations in Nairobi, development and accreditation of our Quality Management System and playing a key role our redesign of our internal project processes. It's an ideal opportunity for someone eager to gain real-world operational experience in a collaborative, fast-paced environment.
Responsibilities


Support the Data Operations team in maintaining up-to-date information for all CBE contacts, accounts and leads (using Microsoft Dynamics)
Trialling new AI tools with the IT team including bots and agents for use by internal team and on CBE sites
Support the daily operations in the Nairobi office including quality management of the facilities.
Managing backstage reorganisation of CBE sharepoint and design of CBE intranet including document management system, file naming protocol and archiving process
Working with People Team to develop CBE induction process covering training and office specific orientation
Working with People Team to develop site and/or project specific protocols and guidance.
Collaborate with relevant stakeholders to update key documents such as policies and employee handbook.


Preferred Skills (Not Mandatory)


Experience with Microsoft 365 (Outlook, Word, Teams, OneDrive, SharePoint, Excel).
Experience with project management software (e.g. Microsoft Projects) are desirable


Who you are


You are a self-starter who is passionate about creating lasting change within emerging markets
High tolerance for ambiguity and an ability to operate effectively in a changing context
Enthusiastic problem solver with an analytical and creative brain
Strong written and verbal communication skills; ability to communicate clearly and effectively with diverse audiences
Ability to build strong relationships with partners and colleagues in challenging environments
Strong Word, Excel and PowerPoint skills